Hawaiian Airlines
The Hawaiian Airlines app is a one-stop shop for travel - book, check in & more.
Total ratings
4.69
(Rating count:
24,686)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app has improved over the old version.
- Generally works well for basic tasks like checking in.
Cons
- Frequent technical issues including app freezing and crashing.
- Inability to easily access flight information without confirmation codes.
- Poor user interface that complicates navigation and functionality.
- Limited functionality compared to the website.
Most mentioned
- App frequently freezes or crashes.
- User login issues, especially on mobile.
- Difficulty accessing or managing booking information.
- Inconsistent app performance compared to website.
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User reviews
Recent rating average:
1.70
All time rating average:
4.69
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-29 |  | | Sub-optimal experience. Biggest complaint is that the backend system does not link to the app. I have to manually enter reservation confirmation codes for the app to be able to find a ticket booked using my FF number and email? Someone has gotta get fired for failing on that. Isn't that like the #1 customer feature for an airline app? The app locks up, freezes, refuses to process commands on a latest patch Android 14 running on Pixel 6 |
| 2024-10-09 |  | | The app itself works good for anything I've used it for. I like Hawaiian Airlines a lot and their super convenient. But when purchasing a ticket I wouldn't recommend getting any insurance from Allianz. They make it very difficult to get any refunds. Best just to skip the insurance and save the money. Cancel with Hawaiian Airlines directly and use the credit they give you for your next flight. Not sure why Hawaiian would partner with them. |
| 2024-07-28 |  | | BROKEN APP! Very buggy. Can't find any of my trips. Update: 7/28/24 - The mobile app is still dysfunctional. Can't find your trip you're checking in for & you need your confirmation number to search for your trip. It would make more sense to see your trips listed, along with all pertinent data, and allow you to select which trip you're checking in for. But due to the poor user interface, you'll need to know your confirmation number BEFORE you try to locate your trip to allow you to check in... |
| 2024-06-03 |  | | Website won't open. App shuts down when I try to use anything. Been doing this for days. You shouldn't leave your passengers stranded like this. While I am on the subject, janky old plane, inoperative audio, flight attendants disappear 40 minutes into flight, constantly pushing the credit card. You've really gone downhill. NO MORE! Delta from now on. |
| 2023-11-02 |  | | They "updated" the app 6 months to a year ago and made it so much worse. No longer transfers some info saved to your profile, like credit card info. I have been using the website instead of the app, but they just made changes to that as well, so the jury is still out if that will be an improvement. They have also lost the ability to change a flight through the app AND the website. Needs a ton of improvements just to get back where it was a year ago. |
| 2023-08-01 |  | | I am traveling for work and need to expense the cost of this trip. I booked this trip about a week ago and tried different methods to get a receipt. Ultimately, I ended up emailing them to receive a copy of the receipt since that part of their app/website was not functioning. I would think receiving a receipt for a purchase for any business is a basic function. In the end, I went into my chase credit card app and had to use the cc purchase as the receipt. |
| 2023-06-27 |  | | See below for my 2022 review. Guess what? The app is now quitting again. It's doing the same thing that it did last year. Again. So, I uninstalled and reinstalled. Still not working! 2022:It was great - up until today. I wasn't even using the app, and I keep getting an error message from the app stating that it stopped working. I have just uninstalled it in the hopes that the next update will fix it. When should I reinstall it? Update: working well now. |
| 2023-06-01 |  | | The newest update once again is a FAIL! I can no longer easily make flight or seat changes. When booking flights, passenger info isn't saved, requiring all data to be handy, and consuming the time it takes to complete the transaction. The pricing calendar used to be easily available at the top when searching for flights, allowing us to easily compare fare differences. This is probably the worst update yet. |
| 2023-04-23 |  | | The app is functional but really full of annoying bugs. One minute it says check-in was closed, after refreshing it says check-in was open. A warning message popped out saying that I couldn't add bags (because of system limitations), but then it did let me add bags (and happily charged my credit card). I also have trouble getting the app keep me logged in. |
| 2023-01-17 |  | | Limited functionality. Faintly useful for check-in but you are still better of with printed tickets. Most other functionality just sends you to the website. Implements the Urban Airship suite of data trackers, which will result in you receiving yet more spam and targeted advertising. Updates any communication preferences you may have set on the website to opt you in to communications you've previously opted out of - gives you no means to opt out from with the app. Life is better without it. |
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