Mad Mex
Hola Amigo! Welcome to the Mad Mex app
Total ratings
1.00
(Rating count:
364)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ability to scan loyalty membership
- Food quality from the restaurant is consistently praised
Cons
- App is often unresponsive and crashes frequently
- Sign up and login processes are broken or overly complicated
- Payment processing issues preventing order completion
- Loyalty program functionality is often non-existent or malfunctioning
Most mentioned
- Inability to log in or recover accounts
- App performance is slow and clunky
- Frustrations with the loyalty program and missing points
- Technical issues with placing orders and processing payments
Upgrade to see all 23 reviews
User reviews
Recent rating average:
1.10
All time rating average:
1.00
Upgrade to see all 23 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-09 |  | | New app is not working, really bad user experience, not stable and often crash, previous app with old loyalty program was working. Madmex, you should revert to the previous version, otherwise it's better to switch to GyG or Taco Bell |
| 2024-11-29 |  | | It's great to scan your membership, but if you want to order off the app, don't bother, I've tried with several different cards, and it always says that an error occurred while processing the payment and won't take my order. I'd really appreciate if someone fixed this. |
| 2024-10-27 |  | | It's not actually possible to sign up and log in. And through the process way too much personal information is taken than necessary. So they take your information, them you have no way to access your account. |
| 2024-10-23 |  | | Stuck in a cycle of "awaiting verification confirmation from email" and when clicking on the link in said email getting told "this email is already verified." So I couldn't even use the app once. Nice work. |
| 2024-10-12 |  | | The menu never loads! App is hopeless. As it upgraded from the older version, i lost my stamps, too, acquired from previous purchases. Don't think the brand neither developers care to fix the bugs |
| 2024-10-11 |  | | They decided to update the app, log me out and now it needs a phone number to login and I cant create an account because I already have one on my email address lol |
| 2024-10-06 |  | | I don't usually leave reviews but I had to in the hopes it helps your business. The app is so bad it never works nothing works it's so slow I can't pay it won't remember anything. Your business would be better without the app. Shut it down and start again. The food is great though!!! |
| 2024-09-22 |  | | App does not work. Reset password 5 times and still cannot access account via app or website. Completely embarrassing in this day and age. |
| 2024-09-20 |  | | Unable to sign in. App is only asking for sign up using mobile number. I have an account made using my email which is not being requested anymore. |
| 2024-09-11 |  | | This app does not work well, it is highly clunky and unresponsive when making an order. Scrolling and item loading is slow whilst the loyalty does not work at all. I have been unable to receive points for new visits or spend my existing points including the sign-in bonus that will likely expire before this is fixed. A loyalty & ordering app unable to do either. |
Upgrade to see all 23 reviews