Grubhub: Food Delivery
Food delivery from your favorite places. Order food, alcohol and more nearby
Total ratings
4.53
(Rating count:
901,440)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ease of use for certain restaurants
- Prompt refunds for undelivered orders
- Convenience for ordering when not feeling motivated to cook
Cons
- Frequent order cancellations and delays
- Poor customer service and support
- Issues with location accuracy and delivery coordination
- Limited restaurant options and missing menu items
- App glitches and error messages
Most mentioned
- Long wait times for delivery
- Problems with driver navigation and delivery errors
- Dissatisfaction with customer service response
- Inconsistent restaurant availability
- Higher prices for delivered items
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User reviews
Recent rating average:
1.10
All time rating average:
4.53
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-24 |  | | Dropped the ball for the second time. Last time order was very late. This time they kept me waiting for an hour with delay notifications twice and finally canceled. The restaurant had to throw out the order and I had to spend 15 min getting my own meal (I order b/c I didn't have time). Edit... That's the last late and cold meal I will ever pay 20% extra for. This service has the worst trun around time. Could be the drivers but most likely the system itself. Goodbye |
| 2024-11-15 |  | | The worst experience with a delivery app ever. Placed 2 different orders from 2 different restaurants within close proximity of my home. Both orders had to be canceled and refunded because "the couriers were too busy." Not the case- they don't have any drivers in our area! I called and asked both restaurants and they told me to order through DoorDash instead. If Grubhub doesn't have enough drivers, shut down the app for the area. You're ripping off local restaurants for canceled orders! |
| 2024-11-14 |  | | Several restaurants, like Marcos pizza, has only 2 pizzas you are allowed to pick from. It only shows you 2 pizzas. And only a couple of sides. Most of the menus are missing. Ended up ordering from DOOR dash instead. Was able to order just fine last week. A major glitch in Grubhub costing them big money. Hope u get it fixed. |
| 2024-11-12 |  | | I thought I would try Grubhub since I have a Prime membership, but when I try to proceed to checkout, I get an error message: "SOMETHING WENT WRONG. We stumbled upon an unknown error. Please try again." The same message pops up when I want to delete an item from the cart. This has been happening for days now. At least I have Uber Eats to count on. |
| 2024-11-11 |  | | Horrible. This app sucks and I've had better experience on other apps. Not only is the customer service horrible but they lack a lot of restaurants in the area. They charged my card for something i didnt even buy and would not allow for a refund and used the exuse of "too many recent refunds" when thats not even possible cause I've only used this app twice. Would not recommend at all. |
| 2024-11-07 |  | | I wish I could include screenshots of interactions with the customer service. Firstly, on their app is nowhere to report missing items đź‘Ž with that said, I emailed them the evening our order was missing items and included a pic of the receipt. That was on 10/29. Today I finally got a response that said because THEY took too long to respond they could only offer a $5 credit. Very poor customer service!!! |
| 2024-11-06 |  | | Ordered a couple of pizzas, it took almost 2 hours to be delivered, and the pizzas were cold when they arrived. When I tried to get a refund, the agent ended our chat when I was typing in my response because I "took too long to respond." Frustrsted, I tried again a few days later, and they wouldn't do anything because the order was too late at that point. I'm never using this app again. Just pick up your food. |
| 2024-10-31 |  | | Location never updates on its own. App gives estimated delivery times that are wildly off, leading me to often wait 2 hours for food delivery. Customer Service is horrendous. Even something as simple as canceling the order requires a chat with a rep. Not user friendly, includes restaurants from 25 miles away, and often don't have breakfast offering in my area. Between this and uber eats failing me multiple times I'm sticking with doordash. |
| 2024-10-30 |  | | App has just gotten worse over time and support is non-existent. Food just doesn't show up. Contact the drivers and they're always "5 minutes away" (1.5 hours later). Ultimately just a waste of (a lot) of money. Deleted my account and am frustrated enough to actively encourage everyone I know to do the same. Spend your money literally anywhere else. |
| 2024-10-26 |  | | Wow! It keeps getting worse and worse. Now it has us going through a "hangry" extra click to see the menu items. If you take too long deciding on a restaurant or get distracted, it sends back to the top of the list. Finally, it's getting wonky and doesn't work with particular restaurants like Wendy's. THIS CLOSE to uninstall Grubhub. |
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