Groove

Deliver personal customer support wherever you go with Groove's help desk app.

Groove: Mobile Help Desk for Customer Support

"Groove" is a mobile help desk app designed for Android, providing seamless omni-channel support and team collaboration tools to deliver efficient customer service anywhere. Stay connected with real-time updates, manage conversations effortlessly, and access full customer profiles for context. With automatic syncing, you can switch devices and pick up right where you left off, making it the perfect companion to the Groove web app. Simplify your customer support with the #1 choice for over 10,000 businesses.

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App stats

This app was removed from Google Play Store on 2024-12-13

By: Groove Networks, LLC

Users: 7,891

Rating: 3.29

(38)

Version: 1.5.2 (Last updated: 2024-07-01)

Creation date: 2021-09-23

Email: su*****@groovehq.com

URLs: Website ,Privacy policy

Permissions

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
full network access
change your audio settings
run at startup
draw over other apps
control vibration
prevent device from sleeping
modify system settings

Other platforms

Groove EQ (v1.0.2)

3.93

(15) 2,000

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App summary

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Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for Android as the perfect companion to our web app.

Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.

Use the mobile app to:

- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.

As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.

User reviews

I like to occasionally work from my phone while using this app, but for some reason when i connect any Bluetooth keyboard, the screen I'm typing on will close (text stays there, but you can't see what you're typing). If you guys can fix this, I'll bump it up to 5 stars!