Access your benefits plan wherever you are, whenever you want
Total ratings
4.62
(Rating count:
15,584)
Review summary
Pros
- When it works, it's simple and easy to navigate and submit claims.
- Can quickly check past claims.
Cons
- Frequent login issues and app crashes.
- Bugs and errors during claim submission.
- User interface issues, such as text visibility problems.
- Inability to print insurance cards or view benefits easily.
- Confusing and frustrating provider entry process.
Most mentioned
- Login issues and account access problems.
- Frequent app crashes and bugs.
- Difficulties in submitting claims successfully.
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User reviews
Recent rating average:
1.50
All time rating average:
4.62
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Date | Author | Rating | Comment |
---|---|---|---|
2024-12-17 | Adrian Sudbury | The pop ups and clicks required to login are silly. I'm not expecting to stay logged in forever, so why do I need to be told about my session expiring following the last use? I've never used an app this clunky at login. | |
2024-12-15 | N C | Worst app. Always gotta login and reset password. Always some issue with hsi trash | |
2024-12-07 | Kai | New update brings new bugs: forces user to also install gsc+ app, which doesn't work. Resultant loop is inescapable and makes both apps unusable. Embarrassing for a mom & pop operation; ridiculous for a top insurance Co 🙄 | |
2024-12-07 | Darryl Smith | UPDATE: Zero stars. DON'T FORCE PEOPLE TO DOWNLOAD AN APP THEY DON'T WANT! Screw your greenshield plus. Needs major improvement. No phone number for customer support is ridiculous. | |
2024-12-07 | Kevin Yue | Login screen bugs out constantly, buttons don't populate and are non responsive. A new popup after logging in asks you to download the Greenshield+ app and doesn't go away, so there's no way to use the app at all anymore. I already have the Grrenshield+ app but it's even worse. | |
2024-12-06 | Shari B | Updated and now it constantly crashes! Junk app! | |
2024-11-29 | Michael “Moketronics” Ramsey | What a piece of trash. Multiple nonsense errors trying to input data. The claim submit doesn't indicate if its the HSA or general coverage. Seems like there is no way to submit to HSA. Autrorejects claim after fighting through the errors. Never using again and uninstalling. Absolutely pointless app. | |
2024-11-25 | John-Paul Re | Tedious. Unusable. Text shows up at WHITE in text boxes. Every single claim has to be done manually. That's not my job! Let me. Submit it for green shield to deal with. Or have the app figure it out. Rubish. I guess I'll have to make sure future drs accept automatic green shield. Because this sucked. Edit. Stupid app automatically adds -00 to the end of the user id. But my id is 01. There's no way to change it. This app is completely useless. | |
2024-11-12 | Leonardo Brasil | It doesn't allow you to print your insurance card. It constantly gives an error message. It also continues to show claims that have already been processed as still in progress, which is quite confusing. it would also help if you could see all your benefits in a table at once rather than having to search one by one and fill up a test claim to see how much you're entitled to. | |
2024-10-19 | Anonymous App User | Very simple and fast. I couldn’t add providers on the app and had to do it through the website on a desktop. |
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