Headspace Care (Ginger)

Mental health support — available through organizations + health plans

Total ratings

3.13 (Rating count: 1,575)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Quality of coaches and counseling services
Convenience of tele-counseling and text-based support
Helpful self-help articles and resources
Ease of initial setup and scheduling sessions
App provides supportive and timely responses during sessions

Cons

Technical issues with the app such as slowness and bugs
Limited availability of coaches and support 24/7
Unsatisfactory customer service and billing department experiences
Ineffective onboarding process for coaching services
Lack of a web interface for more efficient typing and usability

Most mentioned

Coaches are helpful and professional
Technical issues with the app
Delays in communication during sessions
Frustrations with customer support and billing
Difficulties with switching coaches or scheduling

See reviews for Headspace Care (Ginger) on Google Play Store

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User reviews

Recent rating average: 2.70

All time rating average: 3.13

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Rating filters

Date	Author	Comment
2024-11-20	Oksana Fesenko	Wish I could say I tried it. App doesn't open, just keeps endlessly "loading". Tried uninstalling and installing again, without success :( EDIT: The issue got fixed and I have been able to log on! Set rating to 4 for now, due to the ease of set up. Will review again after trying services..
2024-05-30	Patrick Hooper	This app and business is a complete sham. I know there are companies out there that provide similar benefits where multiple people are able to provide therapy services. In my entire time with Headspace Care, I was only able to choose from one real person and yet I got charged $300+ (and that is with insurance coverage). One example, they charged me $130 for a "service" that is text-based in which I meet with a coach (not a therapist). That person never started a conversation with me.
2024-04-06	Marita Bonvillian	My coach has been a life-changing asset to my understanding and management of my anxiety and acute trauma! The app works fine and has some extra articles and tools that can be very simple, but good if you're open minded about introspection and use them as tools to dig deeper independently. It's good. Sometimes I want something a bit more with higher intensity, but it's an excellent and easy intro!
2024-03-02	Miles Exner	I had two sessions with a coach. The first session increased my anxiety as they seemed to have a preset plan without listening. The second session focused on planning the next one. My anxiety and depression worsened. Their structure didn't help, and I don't see how it could. Some articles were helpful, but when my insurance changed, they seemed eager to end our sessions without offering alternatives. Overall, the emphasis was on game plans rather than attentive listening and constructive feedbac
2023-10-18	A K	The coaches are not truly available 24/7. If you happen to need help when your coach or coaches aren't available you have to keep adding on new people they pick for you. Weird way how they try to steer you towards appointments rather than truly having someone available 24/7. Also super awkward if you don't "click" or easily build rapport with the coach they assign to you ...wish it were easier to change coaches if it's not working.
2023-09-12	taras bohonok	Good concept but people you text take forever to text back and you are limited to 20 mins per unscheduled session. In my first attempt, I asked a question and the coach didn't respond in over minutes. At that rate, if you need help, and reach out, they basically write back 4 times and that's it. Doesn't feel helpful at all, and to probably get better support you need to preschedule in advance with a coach that you are working with. Definitely unimpressed.
2023-03-09	Jennifer C	The tele-counseling option has made it very convenient to find counselors to speak to. I've had a few bad experiences with the representatives when scheduling appointments before, and have had bad matches with therapists, but I've also met counselors through this app with whom I've made significant progress with. The worksheets and option of a coach who I can speak with more often has also been very helpful. I recommend this app for the quality and convenience of treatment .
2023-02-05	Hannah Ocampo	I've been using this app for nearly 4 weeks now, and I'm loving it so far! The lessons are brief, intriguing, and super helpful- as are the coaching sessions. My coach has taught me some great ways to manage goals and to-do lists without getting overwhelmed. I'm actively using the tips given and seeing immediate improvement in my anxiety, ability to dive into things instead of procrastinating, and of course, overall happiness! The modern design of the app makes it easy to navigate it all. :)
2022-10-11	Carlotta Ramey	The self-help articles are really good but are only available during an active subscription. The process to work with a coach is horrible: it took two coaching sessions over two whole weeks to get through the onboarding phase alone. Total waste of time. Better use their widely-known competitor where the onboarding is done before you are matched with a therapist and takes only minutes. So when you start working with them, you can focus on actual therapy from the onset.
2022-10-03	Amy Kono	Horrible app and horrible customer service. I have been trying to sign up with the access code, but the access code doesn't work and support literally told me to try the exact steps that I told them didn't work. I even provided supporting screenshots. The customer service just copies and pastes from a FAQ regardless of what you write. This is supposed to be part of my health insurance benefit, but it doesn't work and support is useless.

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