Giant Eagle Scan Pay & Go
Use your mobile phone to scan as you shop with Scan Pay & Go from Giant Eagle.
Total ratings
2.53
(Rating count:
149)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient for scanning items while shopping.
- Saves time at checkout when it works as intended.
- Easy to remove items and check prices.
- User-friendly for those familiar with the process.
Cons
- Frequent issues with Wi-Fi connectivity in stores.
- App often crashes or freezes during use.
- Difficulties with the checkout process, requiring staff assistance.
- Limited functionality, as users still need to complete checkout manually.
Most mentioned
- Connection issues with store Wi-Fi.
- Need for staff assistance during checkout.
- App crashes or fails to connect.
- Positive experiences when the app functions properly.
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User reviews
Recent rating average:
2.40
All time rating average:
2.53
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-03-24 |  | | With the shortage of help in stores today, this has come in extremely handy. You can use the app on your phone to scan as you go. Scan every item that goes into your cart. When you're ready to check out, you can go to any of the self check out registers or the Scan, Pay, Go station and scan the barcode on the screen and it'll pull your order up from the phone or handheld device (which you need a physical GEAC card to scan and it'll release a handheld scanner if not using your phone) |
| 2023-11-30 |  | | When I could use the app it worked, mostly. It'll frequently drop the wifi connection. You can still scan items but you need that connection to check out. I'd have to close and reopen the app sometimes several times before it would reconnect. Now that I have a new phone I can't use the app at all. When I open the scanner it doesn't scan, and it doesn't auto focus like it used to. |
| 2022-10-25 |  | | They recently updated this app and all it seems to have changed is the coloring of the app to reflect the in-store marketing for this service. The app still lacks produce lookup aside from the PLU code (most produce at my store doesn't have this code on the shelf), and it still randomly hard crashes my phone. It'll work fine for weeks and then in the middle of shopping I'll scan something it not causes my phone to completely shut down. |
| 2022-02-17 |  | | When it works, it is great! I have used this scan and go app, at Giant Eagle, on six separate occasions within the last three months and the system only worked flawlessly 2 out of the 12+ times. Losing in-store WIFI connection, while shopping, is the only common factor in the 10+ visits where something went wrong and a supervisor needed to swipe their card so I could proceed purchasing my items. I understand supervisor's having to approve an alcohol purchase, but I wasn't purchasing alcohol. |
| 2021-02-04 |  | | We have used the app successfully several times at the Monroeville store. Overall the app works well for us. We have used it several times without any problems or glitches. On one occasion we were unable to begin shopping with the app due to receiving the error "unable to connect to the shopping server." It's easy to scan items, remove an item or do a price check. The only aspect that we found somewhat confusing was the process for weighing and scanning produce. When finished using the scale we must press 'cancel' in the app which feels a bit unintuitive. |
| 2020-12-05 |  | | I have NEVER been able to use this. The day I downloaded it it wouldn't connect to my card so I couldn't use it. After that everytime I open it is says "connecting to wireless network" "action timeout, retry". I don't understand why this can't be rolled into the other 2 apps I already have for giant eagle. Honestly I don't understand why I need more than one app for Giant eagle at all! |
| 2020-07-06 |  | | Time saver. However would not give it five stars. This is because I'm not sure if Giant Eagle is being paranoid or poorly designed the app to where you need to have location services turned on in addition to being on the Giant Eagle guest wifi for the app to work. |
| 2020-06-22 |  | | So do ya'll at GE look at these reviews? Tried giving this an honest try two or three times. Either 1) an item wasn't recognized, 2) the app froze and/or disconnected, or always 3) would prompt the register when it rarely worked for an employee to come over and start scanning multiple items (like, what's the point then??). Two words for ya, 'fix it.' |
| 2020-06-12 |  | | This app or their mobile server sucks..... It's plain horrible. Used to work fine but now never connects and can't use. The last time this did this, I uninstalled and reinstalled and it worked. Now, I've tried everything and nothing works. Fix this or stop advertising it. |
| 2020-06-06 |  | | Great app when it's WORKING. The first several times I used it there was no problem. But last time I had connection issues like I see many of you having. I'm going to uninstall and reinstall and hopefully that will help. But connection to the WiFi is definitely an issue that makes it useless. Again, it's WONDERFUL other than that. |
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