Notion - DIY Smart Monitoring
Make your property smarter.
Total ratings
2.58
(Rating count:
358)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Helpful customer support
- Ability to receive alerts for specific events
- Useful for monitoring home security and conditions
- Free system provided by homeowners insurance
Cons
- Frequent false notifications and alerts
- Difficulties with connecting the bridge and sensors
- Poor app stability and unexpected errors
- Installation and setup issues
Most mentioned
- Connection problems with the bridge and sensors
- False alerts and notifications
- Frustration with setup and configuration errors
- Positive experiences with customer support
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User reviews
Recent rating average:
2.30
All time rating average:
2.58
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-06-09 |  | | It was useful until the app started showing false "door open" events. The app provided zero clues. The web suggested to recalibrate the sensors, but recalibrations were timing out. I ended up deleting the sensors and the bridge, but the app was failing to connect the bridge popping up a useless "unexpected error" message with a laughable suggestion to start from scratch. I submitted a support request a week ago, but didn't get a reply. I now very regret that I get inolved with the system. |
| 2024-04-09 |  | | I got this from my homeowners insurance company to get a ten% discount. sounded good to me right up until this useless system arrived. It took me about a month to get it to finally work. And that was after countless text and calls for help. All those fell on deaf ears. I followed the instructions (if you want to call them instructions). But time after time the bridge couldn't be found, or the bridge needed to be reset. And the same goes for the sensors. This is absolutely the worst system out! |
| 2021-11-09 |  | | Junk. One day just started reporting all sensors all disconnecting every 10 minutes do I reset the Bridge and the app cannot see the bridge no matter how much I reset it and unplug it. I can see the bridge on my wifi but this trash app can't find it. Uninstalled and now in the trash. Waste of time. Glad it was free with my insurance. |
| 2021-01-13 |  | | This came free with my Hippo home insurance policy. I have spend a full hour trying to set it up, but the app is terrible. There are even spelling errors in the setup text...you have to be joking? I can't for the life of my get this thing to connect to my home network. Going to now have to deal with calling support. Unfortunate. Edit: Moving this to two stars due to excellent customer service. Had a call to attempt to fix the issue, resulting in a "nothing can be done" situation. Oh well. |
| 2020-06-06 |  | | I really like Notion. It saves me from making a u-turn a couple of blocks from home, to make sure that I actually closed the garage door, which prior to Notion, I did on a pretty regular basis. Now, I just check the app. I would like to see the app give me the very last activity when the garage closes, as an alert notification. As it is now, I have to open the app and click on the last open event, which then shows it is closed. I have another pod which I haven't placed anywhere just yet. The system is simple to use, and very helpful for what I need. |
| 2020-05-24 |  | | HORRIBLE set up!!! Still cannot figure out how to get this set up. I've gone over the instructions on the app repeatedly and it still says it can't connect to my wi-fi, can't find sensors, etc. I have my android wi-fi turned on, location on and plugged the bridge close to the wi-fi as well and still it searches and can't find it. I went to the Notion website and watched the tutorial and my app does not give me any of the instructions that tutorial shows. Just brings up a page for me to add the sensors, but then won't find them by scanning the code, does not have the Notion brand shown and I have no other way to find it to add them. Really angry and frustrated right now!!!! |
| 2020-03-01 |  | | Unlike the reviews I read before I performed installation, I had no problems at all connecting to the bridge or connecting sensors afterwards. I got this package for free from Hippo insurance, which provides a discount if you use it. I placed the bridge in a central part of my home and the sensors on two doors. I will say when you turn the sensors on the first time by removing the tab, if you scan it right away they're not recognized, it needs like 30-60 seconds before to connect. |
| 2020-01-12 | | | Received a complimentary starter kit from my home-owners insurance, and after seeing the recent reviews for the app I was expecting the worst - but in fact my experience has been nearly perfect. The app walks you through simple instructions to set up the base and the 2 included sensors, and the whole thing was up and running within 10 minutes. I put the sensors on my garage door (for open/close) and on the floor of the laundry room (leak detection). I tested the water sensor with a little puddle and got an alert on my phone within 30 sec. The garage door sensor has been 100% reliable so far. The temp readings from both sensors are also a nice bonus. As for unwanted phone alerts, they can be enabled individually for home, away, and/or night, so unwanted alerts really aren't a problem. I would only recommend a 2-piece magnet sensor for a window or swinging door, and the false alarms from these 1-piece sensors seem to be a common problem. But as orientation sensor (garage) or water (laundry) sensor, they've been perfect. I don't often leave reviews, but my experience has been great and I felt like this product was being unfairly down-voted by people that don't really understand what the sensors are capable of. |
| 2019-12-30 | | | Please don't waste your'e time and all the trouble it takes to get this system up and running. The start-up system was sent to me free by my homeowners insurance co. After spending for all the upgrades and extra sensors, the system has been nothing but trouble' I even had to upgrade to an android phone to integrate the system to get it to work. Then all hell broke loose with false alerts and failed bridges. I purchased another new bridge and that won't install. I contacted Notion but were not helpful enough to get the system started again over the phone. Even after I received some helpful tips in the way of paths to follow and try and following all the troubleshooting tips on the i-phone and website, the bridges won't connect. I've checked my wi-fi signal, my internet connection accesses for all apps, as well as permissions,etc. I now have 3 full days trying over and over all the different tips, instructions to the letter to no avail. The bridges will not connect to the system. I have no working alarm system now and I give up. It wasn't worth all the time and expense I've gone through to have a system that started out free and added expenses and trouble to have. Save yourself from this fiasco! |
| 2019-12-18 | | | Same issues I've read in other previews. Been trying to connect bridge for way over an hour. Plug in, unplug, reset button. Left bridge unplugged as un installed app, reinstalled, plugged in bridge. App, at one point said configuring, green light glowing, fading in/out like it was thinking. Bridge started flashing read, app said configuration error. Bridge started flashing green, app said connecting...then disconnected. Frustrated at this point. I give up!! My patience tonight is done! |
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