Paradise Pass by Palm Tran
Purchase bus fare/manage usage
Total ratings
4.01
(Rating count:
97)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to load money to the account for bus passes
- Convenient for budgeting money per month
- Works well for activating passes when needed
- Good promotion offers
- Improvements for public transit in Palm Beach County
Cons
- Issues with loading funds after updates
- App sometimes charges twice and is difficult to get refunds
- Short activation time for passes (only 8 minutes)
- Frequent crashes and difficulty logging in after updates
- Inability to buy day passes as before
Most mentioned
- Problems with adding funds
- Issues with the day pass system and fare capping
- App crashes and login issues
- Charging discrepancies and customer service issues
- NFC vs QR code functionality problems
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User reviews
Recent rating average:
3.80
All time rating average:
4.01
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-03 |  | | Trash this app is a scam to take your money it does not recognize all day passes as it should |
| 2024-08-05 |  | | Normally this app is great but now it's not letting me add funds after the new update |
| 2024-02-11 |  | | Easy to load your money to your account for your bus passes and it's easy to scan and use your phone for the app doesn't work tho |
| 2023-08-20 |  | | The app works well. Some kinks in the system but they'll get worked out. |
| 2023-06-29 |  | | Do NOT use nfc. Use the qr code. It'll work a few times, but then it'll charge you twice. You'll call the customer service number. They'll say they're taking it to finance, and you'll not get your money back. Save extra money on there. The cap will mess up it's not a matter of if it's a matter of when. |
| 2023-02-03 |  | | Wish it would work with the card as well I wish my phone and card were linked! |
| 2023-01-30 |  | | I love it,it helps me to budget my money per month ,to sigh up the workers are very helpful ,the the sighing is very easy, palm Tran is very convenient . |
| 2023-01-12 |  | | As per my experience it's great I only put on what I need at the time. And I don't activate the pass until I see the bus pulling up, it works every time |
| 2022-12-16 |  | | Y'all are crooks. Absolutely nowhere on your app does it give fair warning that you only have 8 minutes to use your past once you activate it. TF is 8 minutes? On top of that I by chance activated it when your other app said the bus was 6 mins away... Which was wrong because the bus was 10 mins late... Robbing me of my $2. That's some BS. I understand it needs to expire, but you give no warning of the time frame and on top of that 8 mins?? It's obvious y'all do that to rob your customers. -0 |
| 2022-11-17 |  | | Easy way to make sure I have funds to ride the bus. Easy to use and I love the promo codes |
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