Broward County Transit Mobile
Broward County Transit Mobile App- Easy way to plan & securely pay for your trip
Total ratings
3.03
(Rating count:
327)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient for purchasing bus passes
- User-friendly interface once understood
- Customer service is responsive and helpful
Cons
- Frequent technical issues with route calculations and ticket purchases
- Real-time updates for bus schedules are often inaccurate
- App sometimes loses user data or fails to access stored information
Most mentioned
- Difficulties with purchasing and accessing bus passes
- Technical glitches causing app malfunctions
- Preference for older versions of the app due to issues with the new layout
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User reviews
Recent rating average:
1.90
All time rating average:
3.03
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-11 |  | | Brought a bus pass and it didn't show up, making me look like an idiot in the bus. Fix the app!!! |
| 2024-10-02 |  | | The app suddenly stopped showing me when the busses are arriving. That made me miss so many buses and wait so long for one!! The app also doesn't seem to let me know the stops to get to certain places, Google maps does better honestly... |
| 2024-06-05 |  | | So far this app has worked quite well once I learned its nuances. One thing I would like would be if there were a way via the app to notify a bus driver that you're at a given stop so they don't fly on past you... but I've never had a bus fly on past me anyway, I just think that it would be beneficial for handicapped people who may not move as quickly. But I suppose those people are probably using TOPS if they qualify. |
| 2024-06-04 |  | | 1/5 Stars - A Never-Ending Nightmare: My Experience with Broward County Transit I'm still trying to process the sheer incompetence and lack of basic human decency exhibited by Broward County Transit. I've had the misfortune of relying on their services for a few months now, and it's been a never-ending descent into chaos. First of all, punctuality is a distant memory. It's like they're competing in a game of "Who Can Show Up Latest?" Every day, I've waited for what feels like an eternity. |
| 2023-12-11 |  | | This is the second time I've lost my money in this app. The first time it logged me out and wouldn't let me log back in. Wouldn't even send password reset. Support is no help. This time I purchased a $20 pass, it took the money out of my account but did not give me my ticket/pass. Contacted support, again no help. Was told to send an email which I did, but that doesn't help me get back and forth to work right now does it? Where is my pass??? I can't afford to keep losing my money! |
| 2023-11-17 |  | | Was working fine like 1 month ago; Am trying to figure out when to take the bus and it won't even calculate the route at all. Not sure who programmed the update but they broke one of the most useful things about the app. |
| 2023-08-22 |  | | I have been having frequent problems where the App forgets my data. Always happens just when I am about to board the bus. It stays stuck on "Add Funds" and does not let me do anything. I have to go straight to my seat without "paying" before boarding and have to log out, log in again and THEN the purchased pass comes back. FIX THIS PLEASE !!! |
| 2023-06-30 |  | | New update and layout is straight trash. They sure know how to ruin a great app with updates. I thought updates were suppose to enhance the user experience instead this has ruined it and it crashes constantly. Reverse this update and give us back the great layout we had without the issues. |
| 2022-12-18 |  | | Signed in account is locked to device. While understandable, it really needs an option for migrated devices. I can't sign on to the app since I last used it in 2019, but upgraded my phone in 2020. It needs a feature to either migrate the account and status, or allow for a quick transition on new device. |
| 2022-12-12 |  | | Probably one of the more worthless apps out there. Keeps saying address not verified, with multiple cards. Customer service says to "refresh" app, but uninstalling, deleting, redownloading doesnt help. |
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