Genetec Mobile
Stay connected to your Genetec™ Security Center system from anywhere
Total ratings
3.72
(Rating count:
56)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Cameras and playback work fine and look good.
- Overall functioning well after configuration.
- Some users find it stable after updates.
Cons
- Unreliable playback and access to footage.
- Difficulties with logging in and user interface.
- App crashes and errors ('directory not trusted').
- Frequent need to reinput passwords.
- Limited functionality compared to older versions.
Most mentioned
- Issues with footage playback and accessibility.
- Problems with login and user-friendliness.
- Frequent crashes or instability.
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User reviews
Recent rating average:
2.40
All time rating average:
3.72
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-01 |  | | Anyway to run reports or see card activity from the app? That would be helpful. |
| 2024-07-31 |  | | Absolutely useless. Good luck trying view previous footage, either won't go back to the selected date or time, bounces back to live for no apparent reason, won't load the footage, or just crashes and gives up. It's an embarrassment when trying to show law enforcement footage. Save yourself the aggravation and get a different system. |
| 2023-12-07 |  | | Are you kidding me!! Updated this app and now all my previously stored systems with passwords are gone!!?? |
| 2022-08-23 |  | | Good |
| 2022-04-20 |  | | Tried to log in but it doesn't give me access to the cameras. Do I need to contact genetec to turn that feature on? The error I get is "directory not trusted" |
| 2022-04-07 |  | | Works well overall, but recording playback is clunky at best. Running SC 5.10.3. |
| 2021-08-12 |  | | Any way to get alarm alerts/push messages to come through when the app is not running? Can't find anything in the settings. Cameras and playback work fine and look good. Update 8/12/21 was able to get things configured properly (a month ago) and everything has been stable. Upgraded rating |
| 2021-05-31 |  | | Works ok but the app requires password to be reinput all the time |
| 2021-05-12 |  | | Doesn't work. App necessitate their Security Center App v.:5.8, however, Play Store only has the S.C. app c. 5.0 in store... Appaling! |
| 2021-03-05 |  | | Very difficult to log in. Not user friendly. |
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