Nectar – Collect&Spend points
Save on shopping. Collect points. Get bonus points offers with brands you love.
Total ratings
4.72
(Rating count:
68,635)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Users can accumulate points quickly through shopping, particularly useful for major purchases like Christmas shopping.
- Points can be used for discounts on fuel and other offers, providing value to regular users.
- Some users report that when issues occur, customer service is able to restore points balance.
Cons
- Frequent login errors and inability to access accounts, with many users facing the same issue for extended periods.
- Points not being credited for purchases, leading to frustration and ineffective customer support.
- App instability and performance issues, including slow loading times and crash reports.
Most mentioned
- Login issues ('Something went wrong' error messages).
- Problems with points being credited or not registered properly.
- Inefficiency of customer service, with many users reporting unhelpfulness in resolving issues.
Upgrade to see all 34 reviews
User reviews
Recent rating average:
1.40
All time rating average:
4.72
Upgrade to see all 34 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | This app is poorly designed and operates terribly. It is impossible to navigate as nothing is where you expect it to be. There are links to partner offers, but 80% of the links don't work. It is constantly asking you to log in. There used to be a button to convert Avios/Nectar points - who knows where that went. Do better guys, this app is rubbish 🗑 |
| 2024-12-11 |  | | "Something went wrong. Please try again." So I try again, and again, and again, and again... Force Stop doesn't help. Rebooting the phone doesn't help. This isn't new - it's an annoyingly frequent problem. Curiously, the SmartShop app has been consistently reliable although why Sainsbury's can't consolidate the two apps into one is another question. |
| 2024-12-10 |  | | Generally works well but eveytime they introduce a new feature there are problems. Also keeps logging you out of the app. Most supermarket apps seem to work without regular logins, you just click open the app. Sometimes won't accept correct passwords as well. Nicely laid out and very intuitive to use app but every few months has bugs especially when new promotion schemes are introduced. Competitions are fun but why lots of click to accept terms and conditions box's as we have already given this. |
| 2024-12-08 |  | | Extremely disappointing with this app I will be sticking to my clubcard. What's the point of having points that you cannot spend instore even though it says you can even the customer service staff don't know what's going on. I have tried to contact customer services via phone but they don't know what the issue is as I have been told multiple different situations. |
| 2024-12-03 |  | | Extremely unhappy with the nectar app. I haven't been able to log on now for over a week, made 3 calls to try and rectify this, have been told on each call that it's being passed to the tech team. Still not been sorted. My wife has also tried to speak to someone via Facebook (as I don't have it) however they where unable to speak to her regarding this. Each time I try to log on I get an error message 'something went wrong, try again. NN_S_O' terrible aap and customer service |
| 2024-12-03 |  | | Completely unable to convert my nectar to Avios. I just get an error message stating the code entered is incorrect but I never receive verification codes. Tried contacting then by phone and messenger just to be told my account looks fine. No-one seems to understand it's an issue with their 2 factor authentification that needs fixing. A year ago this all worked fine. Nectar please fix this! |
| 2024-12-01 |  | | The App was working fine until around a week ago. All of a sudden, I can not log in. I constantly get an error message. I've spoken to customer service twice now to try and resolve this issue with no resolution as of yet. Was told on the last call that this would be escalated to their tech team to look into. As a regular user of this app collecting points from shopping, etc, it's a little frustrating. Reading other reviews, it appears to be a common issue which needs looking into |
| 2024-11-30 |  | | I can't even register it keeps on saying something went wrong on the final page where it asks if you want to receive business offers. Only downloaded to get a lot of nectar points on a purchase. Not going to buy the item from Argos anymore due to this terrible app waste of time |
| 2024-11-29 |  | | It used to be a functional simple app. More functionality has been added, but appears to have come with a cost of increased complexity. Very unreliable app in it's current state. Regular stalled progress spinning and common updates of "something has gone wrong" It's a shame as it onced behave with no issues. |
| 2024-11-27 |  | | App works perfectly for me so no issue here. My issue is with your personalised offers. Like every 2 weeks the same offers for frozen peas and corn which last me 8 to 12 months. Nectar offers and discounts have been heavily diluted over the past decade or so. I've bought other items repeatedly but never been given offers on them only on perishable and loss leaders. |
Upgrade to see all 34 reviews