My Flex Account Mobile
My Flex Account Mobile: 24/7 access to FSA, HRA, HSA, Parking, Transit Accounts.
Total ratings
3.62
(Rating count:
94)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use for uploading documents and submitting claims
- Keeps an accurate record of transactions
- Convenience of managing transactions through the app
Cons
- Frequent crashes and server issues prevent logins and functionality
- Difficulties with receipt processing and claims approval
- Poor user interface and lack of intuitive navigation
Most mentioned
- Problems with login and server connectivity
- Complicated receipt submission process leading to frequent rejections
- Frustration with customer service and transaction eligibility
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User reviews
Recent rating average:
2.50
All time rating average:
3.62
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-08 |  | | I tried logging in, but it immediately kicks me out afterward. |
| 2024-09-23 |  | | So easy to work. Makes life easier when times are tough. |
| 2024-09-06 |  | | It is so hard to prove anything with receipts. I have had to put some in 2 or 3 times before they will approve them. |
| 2024-05-29 |  | | The app crashes too often and it's always when I need to check before a payment or purchase. It's great to have otherwise when it works. |
| 2024-02-14 |  | | This is NOT an intuitive app. It DOES NOT allow for easy upload of receipts. Nor are the emails sent with enough information to assist to aid which transaction may need attention. I have used other flex accounts that have been better. |
| 2024-02-03 |  | | You all are amazing, I just wish that I could get my claims processed quicker. Also I would like to get my EOB faster. |
| 2024-01-10 |  | | Nothing ever seems to be good enough for this flex account. Every time I have a transaction other than a copay I have to call them on the phone to get it straight. The app would be convenient but there's always an issue with the company. I hope for your sake that your company can switch flex account managers. My Flex is horrible! |
| 2023-12-01 |  | | As others have noted, the company frequently dismisses reimbursement transactions as ineligible because the receipt was not up whatever requirements they have, even if it was a completely legitimate transaction. Eventually, after most of my transactions were rejected over the course of a year, I was forced to buy items at their store. I will not be using them again for FSA services. |
| 2023-03-28 |  | | It works, but not very polished. You MIGHT be able to see your messages in the app if you have a HUGE screen...it doesn't allow you to zoom in so it's the same as trying to view a picture of a full sheet of paper without zoom. |
| 2022-08-19 |  | | Bad UI, have to click through a bunch of sub tabs and links to find info that should be readily available and is on the online portal. |
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