First Stop Health
Consult a physician 24/7 for diagnosis/treatment of non-emergency health issues.
Total ratings
3.69
(Rating count:
148)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great easy service
- Seamless telehealth experience when it works
- Convenient for quick consultations
- Free to use through some employers
- User-friendly navigation
Cons
- Frequent bugs and app crashes
- Difficulty in logging in and setting up accounts
- Poor customer service and follow-up
- Problems with appointment scheduling and call backs
- Issues with storage permissions and downloading notes
Most mentioned
- Bugs and app reliability issues
- Customer service shortcomings
- Login and setup difficulties
- Telehealth experience being hit or miss
- Convenience of consultations
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User reviews
Recent rating average:
2.30
All time rating average:
3.69
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-18 |  | | I appreciate the service, but it's not geared towards truck drivers who spend there time out on the roads. It's convenient for getting your requirements on RX, but it's not convenient for the hassle us truck drivers have to go through just to get them. Having to refill your prescriptions every 30 days is an absolute nightmare. Depending on where we are in the US, it can be literally impossible. LabCorp visits are also nearly impossible because what LabCorp has parking space for a 75' semi? |
| 2024-06-19 |  | | Great easy service. I will tell more people at work about the service and how helpful it was for me. |
| 2024-02-19 |  | | Seemless telehealth visit. My only issue is the same "storage" permission issue the previous reviewer mentioned. I granted all permissions available and updated the app. And still cannot download my note. |
| 2024-01-17 |  | | Had my first visit yesterday. Experience was relatively east to setup. Cannot leave a review of the Dr visit in the app, apparently I don't have "access" to do so. Also cannot download the Dr note for my son to go back to school - says it doesn't have storage access but when I try to add it, the app doesn't ask for it or mention anywhere in the settings that it needs it so I can't add it. Had to take screenshot of the note instead to print out. Overall, it's ok. Will try it again if/when needed. |
| 2024-01-10 |  | | I REALLY needed to talk to someone due to stress of EVERY kind (especially work stress). My boss came in to talk to me unexpectedly and I missed the call from the therapist I was scheduled to talk to by mere minutes. When I checked the voice-mail she left me, she said that she would call back in a few minutes so I was relieved. I never received a second call. I began work 30 minutes later, still stressed. Whoever they're setting you up to talk to, don't expect them to keep their word. |
| 2023-08-11 |  | | The app is easy enough to navigate, but they only show past doctor appointments, not counseling services (even though they have a tab for counseling visits), there's no way to contact who you're working with outside of reaching out to the FSH general call center where they don't know what they're doing, hang up on you, and can only seem to request someone call you back from a number that's likely going to be flagged as spam by your service provider. |
| 2023-05-11 |  | | Can't get past the payment process. It gets stuck on a loading screen after entering payment info. Clearing cache and clearing app data doesn't do anything to fix the issue. |
| 2023-05-05 |  | | Trying to log in to create an account. Enter my name and birthdate and nothing. Won't send. Uninstalled and reinstalled five times and still nothing. Not very reliable for something as important as a medical app. |
| 2023-01-15 |  | | Use this app cause it free to use threw my employer. Son was sick with fever of 101.0 so i try making a appointment the first appointment the doctor called me but the connection was poor on his end so he said he would call right back. After 40 mins of waiting and no call back. I made another appointment and still no call, finally after three attempts and no calls. I called the 800 number explained what happened to a lady named Diana she told me she would have a doc call Never received a call |
| 2023-01-08 |  | | They were great on the first call, even scheduled an appointment for Christmas, which I was confused, but was relieved I would have support on the holidays. And as a gift, the therapist never called; for the appointment or to reschedule. I have also found out I can no longer use the app for some reason? Definitely put this app on the list of companies that really don't care for your mental health. |
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