First Citizens
EASY BANKING ON THE GO!
Total ratings
2.34
(Rating count:
731)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Upgrade has improved functionality, allowing transfers to different banks and bill payments.
- Visually appealing compared to the previous version.
Cons
- Users face difficulties with the new date of birth entry method, causing frustration.
- Confusing OTP process with multiple codes sent via text and email.
- Frequent app crashes and login issues, leading to the need for constant reinstallations.
- User unfriendliness, especially when transferring funds and logging in.
Most mentioned
- Issues with logging in and OTP confusion.
- Problems related to registration and the date of birth entry.
- Frequent crashes and need for app reinstallation.
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User reviews
Recent rating average:
1.10
All time rating average:
2.34
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | Uninstalled and reinstalled, however, I'm continually getting a forbidden error. |
| 2024-11-01 |  | | I dont like it period🙄 Too many unnecessary questions and drama to get through, even after getting through more drama. Going to the bank is ten times easier🙄 |
| 2024-10-30 |  | | Push notifications only come through if you open the app. Which defeats the purpose of notifications. |
| 2024-10-24 |  | | As soon as i download and try to open the app i'm getting "app stopped" |
| 2024-10-04 |  | | One minute it's working next minute it's not. I have to keep deleting and installing it back just to get the information I need. Very frustrating 😕 |
| 2024-10-03 |  | | Doesn't seem to work now without location access. The permissions of the app seem to have been changed so that I can no longer log in from my phone without allowing location access. I haven't seen any email update about this and I do not want to grant location access to the app. Will be uninstalling. |
| 2024-09-27 |  | | Why your app not working For the past few days now I'm trying to log in via your app. No avail. Fix it please 🙄 |
| 2024-07-25 |  | | Received my credit card today and cannot activate it. The options they list in the steps simply don't exist within the app. Called the credit card center and their IVRs aren't functioning so their automated system can't detect that I'm pressing digits to navigate their menu. Sometimes I wonder why I'm even with this bank. Thinking about leaving. I shouldn't have to deal with this. |
| 2023-12-08 |  | | before the last update there was the option for the OTP to be sent to your phone or email which was great. now it is only the phone and by the time that text comes my session is expired, failure! i have been unable to finish the registration process as a result. good ting i have online banking as well! |
| 2022-04-20 |  | | Registration is a painful, frustrating task.. Entering the DOB was a pain by itself. It has to swipe monthly instead of typing or selecting. It begins from present month (**** / 2022) and I'm from 1986, so I spent over 10 mins swiping all the way back just to complete that phase. Finger slipped twice, and it resets to (2022) FCB should review and relaunch. Online banking is way easier. |
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