FIGFCU Digital Banking
Securely manage and monitor your FIGFCU accounts 24/7.
Total ratings
4.59
(Rating count:
638) Upgrade to see all 21 reviews
User reviews
Recent rating average:
2.10
All time rating average:
4.59
Upgrade to see all 21 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-14 |  | | I haven't had any problems thus far. It has done everything that I have needed it to do for me. |
| 2024-10-31 |  | | sooo many glitches, mandatory cookies now, the laptop system not compatible w chrome, and looks like Firefox as well shortly |
| 2024-10-19 |  | | Tulee would not let me make an extra loan payment. It repeatedly rejected my money transfer with no explanation. Customer service was frustrating to the point that I finally just gave up. I'm working on paying my loan off ASAP so that I can close my accounts. |
| 2024-06-19 |  | | I much prefer the old app. Now I no longer have a fingerprint log in option and have to put my password in every single time. Very unhelpful if I'm just trying to quickly check my accounts. Bring back the fingerprint log in option 🤦♀️ |
| 2023-12-25 |  | | This app is very modern and, in my opinion, laid out pretty well. My biggest gripe, personally, is the name and logo. Some emoji face with glasses named Tulee doesn't scream "my credit union's app". And I often pass over it without realizing it's the FIGFCU app. |
| 2023-11-04 |  | | With the FIG FED credit app, you were able to see what your balance was at the top. Now with this app, you see your amount on top, then have to subtract the amount pending from the amount shown on top. There is no running balance from the holding amount. From the app, you don't have a calculator. You have to go to the calculator on your phone back to the app, then back to the phone calculator. Bring back some of the old features. |
| 2023-10-30 |  | | I would give it ZERO STARS, or even negative stars, if I could. It is not worh the 1 star r. The absolute worst possible experience in an app. It is extremely slow to load, if it loads at all. I times out on itself it is so slow. Never, ever, use this app if you can help it. |
| 2023-09-21 |  | | Everything I've had to do with this app is a pita. Sending money had me call into the contact center for a code. When I tried to send money to someone else later it canceled my transaction for no reason and apparently its a known issue because I again had to call in and ask what the issue was. I needed my account number and could only unveil it by loggin in on the browser. I love that the IVR advertises easy ordering for new checks but when I tried to go through the app it told me I couldnt. |
| 2023-08-12 |  | | This app is horrible. Whoever created this should have tested it better. It is not user friendly. It's frustrating to try to use. No need in breaking anything down because you guys just justify the mess you've made. It's good for looking at your balance and that's it. Not user friendly at all and I thought I was a techy. |
| 2023-07-21 |  | | I liked the old system better. I don't like that the pending transactions on my account don't show what merchant the purchase was with and I miss the feature that provided our credit score information. I also don't like that transfers between two FIGFCU members is not easy and convenient like it once was. |
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