Family Express
Welcome to the Family Express App! It's easy to order food and earn rewards.
Total ratings
3.87
(Rating count:
2,169)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app has a user-friendly interface and is easy to navigate.
- Some users have positive experiences with in-store service, particularly at locations like Notre Dame East.
- The app allows users to check their club perks without needing to keep receipts.
Cons
- Many users experience login issues, including problems with password resets and account recognition.
- The app often crashes or freezes, leading to frustration when trying to access deals or order.
- There are significant issues with the functionality of the app, such as not receiving rewards or credit for orders.
Most mentioned
- Login issues and account recognition.
- App crashes and freezing.
- Problems with reward accumulation and mobile orders.
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User reviews
Recent rating average:
2.20
All time rating average:
3.87
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-09 |  | | It was all good until I tried to redo my subscription for beverage, and it won't ever let me. The store is saying I have to do it in the app, and it doesn't work |
| 2024-07-17 |  | | This app is awful ever since they came out with the repolished app 5-6 months ago I never get credit for any mobile orders I Make I I don't get credit for any pizza orders or now no credit for new bonus basket I have e-mailed multiple times on the issue and still hasn't been fixed in half a years time |
| 2024-03-02 |  | | I opened the app and it had me put in my phone number so I figured its an automatic sign up but now when I try to look at anything perks related (literally the ONLY reason I downloaded the app) it says I need to sign in or register. The only sign in option is by email (which isn't connected to my account because of the automatic phone number) and the register requires a phone number but it says I already have an account connected to that number because of the automatic thing. Can't work around. |
| 2023-05-04 |  | | It used to be ok and easy to use, but in the last couple of years, it glitches a lot. It gives notifications of a new message of a new offer, but when you tap on it, that offer isn't available in your account. Other times, you'll get a notification, and when you click on it, there is nothing there. Today, I got a notification, tapped on it, and the whole app froze. I can't open it at all. |
| 2023-01-09 |  | | Notre Dame East was amazing today. We wanted hot drinks and they did not fail. So many times you go into other places. You find broken equipment, out of product, dirty drink areas. Today not only did we NOT FIND THOSE ISSUES but, they were replenishing fresh product at the bar. The 2 that were working were busy but, they took the time to greet us, and answer questions. Wow What a concept! Thank you Notre Dame East... |
| 2022-12-29 |  | | Keep opening the app to white screens or frozen Family express logo. Only thing that works is clearing data and logging back in. But if that happens too many times I get locked out for too many login requests. Had to leave the car wash line because I lost access to my pre paid car wash. |
| 2022-09-09 |  | | Disappointed. I was having trouble with the app so I uninstalled and reinstalled and now it will not let me log back in. I thought maybe I forgot my password and asked for my password to be reset but I'm not receiving any emails to my email address and yes I've checked my spam. Like the app before it started not working wish I could figure out why. |
| 2022-05-09 |  | | This app is absolutely horrible!! I went to create an account, but it says my phone number is already in use. So I went to log in and reset the password, but it comes back as "invalid". Not operator error. It's the app. |
| 2021-06-12 |  | | I love this app for the most part. The car wash code section needs improvement so you can manually add a code if needed. When I purchase the wash at the pump, even when using my FE Perks card it does not load into the app. Otherwise great app and very user friendly! |
| 2021-04-26 |  | | This ap never works right. If I wouldn't have screenshot my carwash code, I would never be able to use the wash! Every time I go to open it it just freezes on the blue screen. I cleared out data and cash, reinstalled, logged back in. Worked fine for a few days then back to not working. |
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