Factorial
Empowering organisations globally with our user-friendly HR solutions!
Total ratings
4.48
(Rating count:
19,553)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to set up and manage
- Excellent way to sync employee info in one place
- Provides good customer support
Cons
- Frequent login issues and app logs out randomly
- Notification issues requiring manual opening of the app
- Clocking in/out slider is prone to lag and not user-friendly
- Many features are incomplete or poorly functional
Most mentioned
- Login issues and password management
- Problems with clocking in/out functionality
- Overall dissatisfaction with app functionality compared to the online version
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User reviews
Recent rating average:
2.40
All time rating average:
4.48
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-02 |  | | Currently unable to delete periods in shift details. When we click delete nothing happens I also tried sending an email to support but got the email not found response |
| 2024-12-02 |  | | I strongly believe this app specially designed for the benefits of the owner. Also this app has lost of bug which help the owners to win money buy cutting hours. Alos if someone don't clock out bye any chance they it shows -4 hours from your 8hours of schedule which is horrible. The if you work more hours and clock out it doesn't automatically add more hours. |
| 2024-09-23 |  | | Doesn't work anymore. App opens but then freezes. Useless :( 0 stars |
| 2024-05-27 |  | | One of the worst apps and platforms ever. I don't understand the 4.9 score here, I don't wanna accuse them of anything but something is definitely off. Most of the features are not functional, or partially functional. The stupid app and website asks for 2FA code every one or two days, despite using the same damn phone and device. You can't edit the damn time off request, or even delete it for that matter. Even the pending ones. I will strongly suggest to our company to change the HR platform 🤦 |
| 2024-05-14 |  | | I like the app, but it doesn't push notifications, so I have open the app always so I can see any updates from my employer. |
| 2024-03-12 |  | | I am not able to access the application.. I've tried by 4 different emails but every times showed email or password wrong.. |
| 2023-12-12 |  | | Everyday I have to log in again. The app logs me out randomly. Before some updates it didn't happen. |
| 2023-12-07 |  | | Stunning product and world class assistance from Factorial's team. |
| 2023-06-13 |  | | In principle everything ok. But if you have ti entre everytime your password why would I use an app? |
| 2023-05-30 |  | | Why it's does not work properly in samsung s 22 or 23 version. |
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