FACEBANK
Operating a bank account in the United States has never been so easy.
Total ratings
4.91
(Rating count:
2,951)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly and intuitive interface
- Useful updates that improve functionality
- Overall user satisfaction reported by some users
Cons
- Frequent crashes, especially during login and photo capture
- Multiple authentication steps are considered excessive
- Inability to complete transfers within the app
- Registration and OTP issues preventing access
- Long waiting times for account authentication
Most mentioned
- App crashes during login or photo taking
- Issues with OTP and registration
- Lack of transfer functionality in the app
- Excessive authentication requirements
- User frustration with unresponsiveness from support
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User reviews
Recent rating average:
3.20
All time rating average:
4.91
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-30 |  | | (EDIT 10/30: They have not resolved the issue yet) The app crashes as soon as i try to take a photo of my checks. My phone works perfectly, so it's a bug from the app. This why I cant have Facebank on my phone. |
| 2024-10-29 |  | | Why can’t I get this app through my Apple Store? I get a funny version on App Store that requires you to create an account from scratch. I can’t let go of my old phone because of this. How do I go about it |
| 2024-10-04 |  | | i love this app |
| 2024-03-22 |  | | I changed cell phone (same number), and when I want to login in the new phone the txt with the code never arrives. |
| 2024-03-18 |  | | The app has too many authentication steps (around 4) and it would that bad (either way having too many is ridiculous not even chase or other regular banks has so many)if it wouldn't crashes so often, when it crashes during one of those authentication methods it doesn't let you login back because the app thinks that you are already online |
| 2023-10-16 |  | | I submitted all required biometrics and documents but after 6 weeks I still get a message saying my request is being analyzed. This must be scam. |
| 2023-09-15 |  | | I am really happy with the improvement |
| 2023-09-09 |  | | cool and useful update for the bank app |
| 2023-08-29 |  | | New app has a very nice and intuitive interface |
| 2023-08-22 |  | | The app closes as soon as I finish login, I have reported it several times and it still happens Edit: After several mails and updates to the app. I can finally use it. Only have an issue trying to remove the otp from and old phone to use it on a new one, consider the option to let use multiple phones for it. |
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