Expedia: Hotels, Flights & Car
Book flight, car or packages. Instant access to hotel discounts & travel deals
Total ratings
4.79
(Rating count:
929,358)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides a wide range of options for hotels, flights, and cars
- User-friendly interface for browsing travel options
- Ability to save itineraries and compare pricing
- Offers deals and discounts for various accommodations
Cons
- Poor customer service and difficulty reaching live representatives
- Hidden fees and inaccurate cost breakdowns upon arrival
- Issues with app functionality and performance, including sign-in problems
- Booking errors leading to wrong reservations and lack of support in resolving them
Most mentioned
- Customer service issues
- Hidden fees and costs
- Difficulties with booking and cancellations
- App performance problems
- General dissatisfaction with the handling of complaints
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User reviews
Recent rating average:
1.70
All time rating average:
4.79
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-28 |  | | Ok, so I was trying to book a family trip. The city got switched somehow, and the wrong reservation was made. I was never able to get it canceled. I have now been charged, and there is no "contact us" option that gets you to a human, and the virtual assistant is absolutely useless. Avoid Expedia unless you have money to burn. |
| 2024-11-27 |  | | Ecpedia has greatly improved its capacity to deal with changes and challenges that arise from travel. No long, drawn-out phone calls with people at a call center. Instead, a quick and easy solution through their AI "tele-agent" that actually seems to anticipate why I'm contacting it and immediately solved the issues. I couldn't believe how simple the whole process was. |
| 2024-11-12 |  | | I booked a car rental thru Expedia, using Nü Car Rentals. Initially it seemed like a great deal, but they were merely feeding me to the wolves! I was forced to pay an additional $160 beyond the rental fee I paid Expedia ($80 to pick up the car and an additional $80 to return the car). The $80 for returning the car late I feel should have been refunded due to an error in the booking (the pick up and drop off times didn't match my booking). Expedia knowingly does business with shady companies!! |
| 2024-11-05 |  | | There are not enogh filter options! And it doesn't show the address I entered on the map. I want something close to a specific attraction but your map doesn't map the address I put in. There needs to be a filter for free parking. Not just parking but free parking. You're willing to pay for it you can find parking anywhere! |
| 2024-11-03 |  | | The app and online offer different deals. App did not allow me to package a car so the cost was higher than the price I had seen online. Try to resolve in customer service and it was impossible. I wasted 1 1/2 hours and the solution was to cancel and rebook. Did that and the same trip whem I rebooted had changed one leg of the flight from first class to economy. Another 3 hours of customer service time with no solution, only cancel and rebook. EDIT: cust svc is the problem. Give me your number |
| 2024-11-02 |  | | Complete trash, cannot sign in if your default browser is kiwi or if you made a new email you can't sign in, links to browsers are all broken. What's the point of the app if it takes you to the web? Other problems...list scrolling is low fps, feels janky laggy, the submit and issue hides being a keyboard when typing below keyboard. Come on expedia build the app so you can use it...fyi this is an issue on a foldable (fold6). I recommend people just use the website. |
| 2024-10-31 |  | | Great app for travel however my Trip was cancelled because of Hurricane Francine and they were not helpful in getting a refund. I was in my own. I purchased the insurance. The Deajs are awesome but beware of the non refundable. Expedia makes it very difficult to contact them and even when you do you get an operator that is reading from a script and has no clue what is going on because they don't speak English. They just read the same script over and over. |
| 2024-10-27 |  | | I booked a reservation yesterday to a hotel that apparently did not have any rooms available, despite Expedia showing that there WAS a room available. Thank God I chose to pay upon check-in, because if I had paid beforehand, I would have had to cancel my card, because Expedia won't allow me to cancel the booking! The hotel has tried to reach Expedia, but the phone number they have has either been disconnected, or it's just a bad number. Both the hotel and I are extremely frustrated!! |
| 2024-10-26 |  | | The price due when arriving at the property needs to include EVERYTHING. Why send a cost break down telling me how much is due at the property? I get to the property and its way more. It would not be a big deal if I knew the TOTAL cost. It turned into a HUGE deal when I didn't budget in the extra money because I DID NOT know! Spent 3 hours sitting outside hotel trying to figure out what to do in a city I had never been to. It doesn't matter now, I suppose because I will never use Expedia again. |
| 2024-10-22 |  | | Horrible from start to finish. I told the app to reserve an accessible room. After I paid, the itinerary did not state it was accessible, and no one would help to resolve the issue. Got there and was told nothing they could do and no refund. There was black mold in several places. The fridge door was rusted all over, and the top of the door looked like someone beat it with a sledgehammer. Expedia was no help at all, and only offered a credit for a future trip for less than 20% of cost. |
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