Epic Authenticator

The Epic Authenticator app provides two-factor authentication for your Epic EHR.

Epic Authenticator

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App stats

By: Epic Systems Corporation

Users: 110,073

244

Rating: 2.68

(171)

Version: 11.2 (Last updated: 2024-10-17)

Creation date: 2018-11-15

Email: ha*****@epic.com

URLs: Website ,Privacy policy

Permissions

Camera: take pictures and videos

Other:

receive data from Internet
view network connections
full network access
prevent device from sleeping

Ranking

# 186,362 ▼ 217

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App summary

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The Epic Authenticator app provides two-factor authentication for your Epic electronic health record system. Two-factor authentication makes your Epic credentials more secure by requiring another step to verify that it's you when you log in.

Periodically when logging into Epic you'll receive a notification on your phone. Tap the notification to indicate that it's you and finish logging in. In case you miss the notification, you can also log in by typing in a temporary passcode displayed in the Epic Authenticator app.

Your organization must set up Epic two-factor authentication before you can use the app, and you'll need to enroll your Epic Authenticator device in Epic. To get started, refer to the directions provided by your organization, or contact your organization's help desk.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works for its intended purpose as an authenticator for Epic Health Systems.
Some users found it to work perfectly with no errors.

Cons

Codes often fail or are marked as expired/invalid.
Intermittent connectivity issues between the app and the associated service.
Confusion due to the app's name—misunderstood as for Epic Games.

Most mentioned

Codes are invalid or expired.
Difficulties with setup and connection.
Misrepresentation of the app's purpose leading to negative reviews from gamers.

User reviews

Mostly works for what it's supposed to do. Keep in mind that if you have more than one device with this app (phone, tablet) then the device that you authenticate this with Epic first will be the primary device, meaning the other device you can still use but you will always have to verify the push message on the first device every time. Other than that, if you use some sort of biometric (face or fingerprint) to authenticate, it may be hit and miss depending on the make and model.

Phillip Andrada, 2024-11-20

I don't know if the problem is the app or my institutions implementation, but the connectivity between haiku and this app are intermittent at best. Other authentication apps pop up right away, with this I often wait 3-5 minutes. Rather than wait, I often copy and paste the code instead.

Mikhail Akbashev, 2023-02-10

THIS APP IS NOT FOR EPIC GAMES!!! Most of the negative reviews are from gamers trying to use this authenticator on Epic Games. It is for Epic Health Systems' electronic health record system, and works just fine for its intended purpose.