Housing Finance Bank Uganda
Convenience and Style
Total ratings
3.95
(Rating count:
670)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface
- Convenient for e-banking
- Easy to navigate
- Reliable services when the app works
Cons
- App frequently crashes or closes unexpectedly
- Transactions often fail or are delayed
- Customer service is unhelpful and does not resolve issues
- Deducted funds without completed transactions
- Inability to access necessary features (e.g., sending money across networks)
Most mentioned
- App crashes or logs out frequently
- Issues with transaction failures and delays
- Customer service response is inadequate
- Inconsistent performance with updates
- App usability concerns (e.g., cannot perform transactions, view statements)
Upgrade to see all 23 reviews
User reviews
Recent rating average:
2.00
All time rating average:
3.95
Upgrade to see all 23 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-11 |  | | Reliable services, thanks |
| 2024-10-29 |  | | This is the easy way of mobile banking. But the problem is apps blocking by itself Evey time and again |
| 2024-08-17 |  | | This bank doesn't know the need of urgency in a matter of life and death, you want to make a transaction their servers are down, transferring money to someone, it can't be reflected, you tell them it's urgent, they tell you to be patient like it's going to pay hospital bills at your time of need! |
| 2024-08-11 |  | | This application is a risk to your account. When you attempt to transfer money on your mobile account, especially if you make airtime transactions, the money doesn't reach your phone. Yet it's debited from your account!! When you attempt to reach out to their customer care, they give you excuses but never return your money. At some point, i was told that there was no evidence of my transaction, yet the money is deducted from my account. So, warning to all: stay from this application |
| 2024-07-08 |  | | The app is unreliable. Can't view your mini statements comfortably. Infact, the app automatically closes about 5 seconds as soon as you open the mini statements. Same thing happens when you try to do a transaction like RTGS... Unbelievable... |
| 2024-06-18 |  | | This app just keeps getting bad, it works and the next day it freezes, it brings weird codes and it just can't work |
| 2024-06-18 |  | | The App is okay, but the bank is trash 🚮. Always offline, I've been stranded in supermarkets unable to pay and even restaurants in the middle of the night and can't access cash coz platforms are offline |
| 2024-05-15 |  | | The App is cluttered with too many icons yet lacking basic functions such as generating, downloading and sharing a bank statement. App freezes all the time citing "no response from the bank" Borrow a leaf from the Equity or Absa Bank apps |
| 2024-04-07 |  | | I Don't know the problem with this bank the app keeps on logging out i don't knw why, i also deposit money the following day i found deductions i don't even understand wen i never did any single transaction... jst improve your services Also the gave me an atm card minus a name on it.. i have never seen tht before |
| 2024-01-29 |  | | App was working fine until I changed phone. the app closes itself and returns to home screen while m still trying to transact. I called call center and was told to restart phone which didn't work. went to a branch where they gave me new credentials but problem still persists. not sure how to proceed. please assist. |
Upgrade to see all 23 reviews