El Corte Inglés
The new El Corte Inglés app. A whole experience much closer to you.
Total ratings
4.49
(Rating count:
149,493)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Fast shipping in two hours is exceptional.
- Great App to buy any product.
- ECI has been improving the system since 2005.
Cons
- The app is not usable for English speakers; lacks language options.
- Customer support is inadequate and unhelpful.
- Frequent app crashes and performance issues.
- Issues with order processing and payment systems.
- Poor user experience with cart management.
Most mentioned
- Language barrier for non-Spanish speakers.
- Poor customer service and support.
- App performance issues, including crashes.
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User reviews
Recent rating average:
1.40
All time rating average:
4.49
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-18 |  | | thanks for returning the barcode scanner back to the application |
| 2024-11-06 |  | | Is there any option in the application where I can change language from Spanish to English, I can't use this app in Spanish. |
| 2024-10-15 |  | | The app is unfortunately unusable for English speakers. In order to understand anything, you need to open the ECI website on Chrome and let Google translate it for you. I'm trying to learn spanish. But there's no way I am fluent enough to shop through a spanish-only app. They could even put in a disclaimer that the english translations may not be 100% accurate. It's funny because the name of the company is The English Court. |
| 2024-06-16 |  | | You MUST add your app and your pages also in English... |
| 2024-06-08 |  | | Such a shame. The app from year 2005. I bet the "developers" and the mamagement get solid salaries for this... Elcorte Ingles is a rudiment, they failed to realize and transform into the new digital world, and they only still exist because the spanish society is very traditional and relaxed. In any developed country this chain would have already be a bancrupt. I really wish to meet the mamagement of the IY department and look them in the eyes... Que vergüenza esta app y su servicios!!! |
| 2024-04-03 |  | | My last experiences with ECI have been terrible. First, transport company didn't deliver my order but ECI won't refund my money. I have been in contact through chat 5 times in 3 months and everytime they promise that it will be solved. Then ECI gave me 10 € discount voucher in app to order anything so I ordered activity band. All was well until they suddenly canceled my order, gave me money back, but no apology, no explanation and my 10e voucher gone. I used to love this shop but now I avoid it |
| 2024-03-05 |  | | Customer support is a disaster, they have 0 information about the client's situation and won't help. I bought 3 shoes and they came in 3 different packages. One delivery had an incident, so i called and asked to resend me the shoes if they weren't damaged. 2 days later, i see them again online on sale, the exact size i ordered, only one pair. I called again to ask why they had put the shoes on sale and i was reassured AGAIN I'd get my shoes. Days later, i get a refund bcs they were sold. |
| 2024-01-04 |  | | UPDATE: 1 year later, the PM hasn't discovered the Dark mode function yet. It should have Dark Mode. It's too white to browse the app while lying in bed about to sleep. |
| 2023-08-13 |  | | Serious issues with purchases they either dont confirm purchases, get charged late, deliveries over a month... delivering wrong items, unable to pay with Bizum... never a straight forward experience. Always issues, it feels like a very poorly designed app and just a horrible customer experience. Incredibly disappointed. |
| 2023-06-06 |  | | I ordered through the app two days ago and today it doesn't work. I updated the app but it always shuts down. I'm trying to send a complaint about my order but it keeps saying I can't send a message and then the app shuts down again |
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