My WM

WM Mobile makes it easy for you to manage your accounts.

▶

My WM

Download

View on Google Play Store

App stats

By: Waste Management

Users: 536,283

1.59K

Rating: 4.02

(11,491)

0.02

Version: 6.7 (Last updated: 2024-11-13)

Creation date: 2013-09-28

Email: my*****@wm.com

URLs: Website ,Privacy policy

Permissions

Phone: directly call phone numbers

Other:

view network connections
full network access
run at startup
prevent device from sleeping

Ranking

# 84,348 ▼ 31

Other rankings

#177 in Business (Free) ▲ #3 in waste keyword 55 ▲ 1

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

Want to check extension ranking and stats more quickly for other Android apps? Install Chrome-Stats extension to view Android-Stats data as you browse the Google Play Store.

App summary

Analyze keywords

The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:

Manage Payments

• Pay your bill
• Enroll in autopay or paperless billing
• View payment history
• Cancel scheduled payments

Keep Track of Pickups

• View pickup schedule
• Report a missed pickup
• Request an extra pickup
• View estimated pickup time
• View holiday schedule and weather alerts

Manage Your Service Account

• Manage/link multiple accounts
• Add/view payment methods
• Contact customer support
• Request a container repair

Edit your My WM Profile

• Edit profile settings
• Update your communication preferences
• Provide feedback
• See alerts for Reschedules, Service Delays & General Info

For Roll-Off Customers Only

• Request a roll-off pickup
• View roll-off history
• Copy/resubmit pickup requests
• Request a removal or relocation
• View roll-off history
• Edit or cancel a roll-off request

For get help or if you have questions, contact WM directly at [email protected].

Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

The app provides basic account details.
Some users find the truck drivers to be awesome.

Cons

Frequent login issues and timeouts prevent users from accessing features.
Lack of effective customer service and long hold times.
Inability to report missed pickups effectively through the app.
Limited app functionality beyond bill payment.

Most mentioned

Issues with login and app functionality.
Poor customer service experiences.
Problems with billing and payment notifications.
Difficulty reporting missed pickups.
Navigation problems with the updated app version.

User reviews

App is non functional. Tells me I've had too many unsuccessful login in attempts and I must change password. Ok, dumb app just keeps looping back to the same login screen no matter if I press reset password or forgot password. Now I'm getting bill overdue notices every month despite the system showing I made a payment AND me calling in person and getting a confirmation number. SO tired of having to spend MY time trying to clear this up, get the app to work, & missed pickups

Mike Ehrhardt, 2024-11-10

The app is not letting me add my checking account. When I tap "ADD", it just puts the progress circle up then freezes for awhile before changing to a screen that has a check box for "Pretty Print" then under that there are two braces {} with no text between them. (And charging me $9.99 for using my debit card (which is linked to the same checking account your app won't let me input) is predatory in my opinion. That's a whole day's worth of meals for this poor old man!)

Tony Dunlap, 2024-08-30

Terrible customer service. Has always been a hassle to contact this company. They have double billed me before then made up for it by giving me a credit. Then they didn't keep track of it and double billed again. Recently signed up for much better service. Have spent 2 hours a day the last week on hold to cancel my account because you can't online. The 1 time i spoke to someone they hung up within 10 seconds.