Downtowner
On-demand rides around town
Total ratings
3.77
(Rating count:
135)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great service when it works, especially in Savannah.
- Polite and knowledgeable drivers.
- Straightforward and easy to use app interface.
Cons
- App is frequently buggy and unreliable, often crashing or not opening.
- Inaccurate wait times and timing issues for rides.
- Service area is lacking in available vehicles, leading to long wait times.
Most mentioned
- App frequently crashes or does not open.
- Inaccurate estimated wait times.
- Great drivers and service when operational.
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User reviews
Recent rating average:
2.80
All time rating average:
3.77
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-20 |  | | Website says download to see service area but app won't allow anything unless personal info is given. Scam red flags all day. |
| 2022-01-29 |  | | The drivers are sometimes horrible. Got kicked out last night because I spoke Spanish and apparently the driver was racist and kicked me out of the car. |
| 2021-10-09 |  | | Always the best service you can ever get anywhere |
| 2021-06-17 |  | | Contacted a driver through the app 1 hour prior to our dinner reservation. Our driver, Norris got there in less than 30 minutes and we made our reservation minutes early. Norris was polite and knowledgeable and we were picked up timely at the end of the evening I would recommend anyone visiting Savannah to use the service. |
| 2021-01-14 |  | | App is very buggy, cant even log in. |
| 2020-10-18 |  | | I visited Savannah a couple of weeks ago and was told about the Downtowner app by a couple that was visiting also. That was a game changer for me. This service was a God send. |
| 2020-05-20 |  | | I love this app more so recently with everything going on it helps me get to work BUT this huge error page has been popping up and when I click continue I can't see a map at all. It's extremely difficult and I don't even know if a driver is coming or not. |
| 2020-03-02 |  | | it does not properly pace a drivers car once my ride is accepted. If uber, lyft, Waze, google maps & any other GPS related apps can follow the pace of a car then this should too. the wait time will go from 10mins to 2mins and leave me unprepared to walk out in time to meet the driver. It's a delay long enough for the driver to think I'm not coming. This NEEDS an option to call the driver! Plenty of times it's heavy traffic downtown & I want to call to meet the driver at a safer pick up location |
| 2019-09-12 | | | Luis showed up in 3 minutes. Wonderful! |
| 2019-08-14 | | | The timing is all off (Ex. if I put in information for a ride the estimated time blinks 15 mins. then when i actually hit the request ride button now its at 73 mins.) There have been to many times when i request a ride and it shows 10 mins and then it keeps pushing the time back and im waiting 30 or 45 minutes for a ride!!! |
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