My Disney Experience
Walt Disney World Resort maps, wait times, tickets, dining & more.
Total ratings
4.37
(Rating count:
149,071)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient to have everything (tickets, reservations, wait times) in one app
- Easy to navigate once you get the hang of it
- Useful for food ordering and tracking reservations
Cons
- The app is frequently buggy and crashes
- Navigation is complicated and not user-friendly
- Issues with payment processing and inability to scroll on payment pages
- Location services are inaccurate or do not update live
- Overloaded with ads and upselling
Most mentioned
- Frequent crashes and bugs
- Difficult navigation and complexity
- Problems with payment and reservations
- Location services not updating correctly
- App is necessary despite its flaws
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User reviews
Recent rating average:
2.00
All time rating average:
4.37
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-27 |  | | I am a highschool student I go on disney trips with my theatre troupe often and I like to plan ahead and make reservations before hand. I go to make some dinner reservations and it stops me. "You must be 18 years old or older to make a dinner reservations" yes that makes sense a highscholer planning trip isnt usual but I can't change my age in settings I have to deactivate my account so I do. then I can't make a new one with my email. bad app. this needs to be changed. do better disney. |
| 2024-11-23 |  | | I mean come on, can't even make a list of things you want to see. Genie does something close but I can't seem to remove items it isn't so much a list as a dead end. You also can't get descriptions of the items while setting up recommendations so the less you know the less helpful it is and the more you know the less helpful it is. Oh, and the screen space is used 90% for up selling. At least you can get wait times and directions. |
| 2024-11-15 |  | | I really like this app.. Easy to use once you get the hang of it, it is a Big app. But Disney is a Huge area so there is a whole lot to cover. It is very convenient to have. I love the food ordering tool and the fast pass tool. Just to have Everything at my fingertips is an Awesome thing đđđ Thank You Disney and Google!!! edit 11/15/2024 no.morr fast passes. have to pay now.... |
| 2024-11-10 |  | | Dumpster Fire. One star is generous... App constantly locks up and needs to be closed and reloaded to do the simplest things like view the daily schedule for you trip or show your location in the park. Very laggy and battery intensive. Navigation is a mess. Constantly forgets what you were previously looking at. Constant ads for things I do not want. We've already paid to be here, can I get a toggle when I open the app that lets me turn this off please? Embarrassingly bad. |
| 2024-11-07 |  | | App is very easy to navigate and use. However, when using the directions feature, it can be difficult to tell if you're still going the right way as your location does not update live, and you are locked into a single position on the map and it only moves when your blip moves. Having the location update while you move and being able to move freely around the map would make ease of use much better. |
| 2024-11-04 |  | | It's better than nothing, and I suppose it's getting less buggy over the years, but it's confusing and a battery suck and doesn't actually help when you need to do time-bound things (like try and get into a virtual queue.) It's also annoying to spend my entire day staring at my phone. |
| 2024-10-23 |  | | It's a very finicky system. Having multiple people in a single party use the app did not work for us. Only one was able to see "our day" to try setting up a schedule. The rest got an error when scanning our tickets, even if they already had a magicband that could open their separate room. I'm only giving it two stars because it can let you see the tip board's wait times, a map, and the menus at places to eat even with it refusing to accept anyone except who it considered the head of our party. |
| 2024-10-23 |  | | Horrible! I repeatedly tried to reserve entrance to a theme park as an annual passholder. Never went through. Called support, that's negative stars! Endless loop, had to call three times before a very brief interaction with an agent. Now have been on hold for over 30 minutes!! Forget it Disney, I won't be renewing my pass or going to Disney ever again! |
| 2024-10-22 |  | | awful. we saved hard to get to Disney. once we got there we ended up spending over an hour on our cell phones trying to figure out how to get out tickets connected to our app and how to sing up for rides. the app won't let me add my husbands ticket you account. the app required four digit year on the credit card info and ended up taking my husband an extra minute to figure out so it times out after four minutes and now we don't have the same lighting pass times. I wish I could just enjoy Disney. |
| 2024-10-17 |  | | Extremely buggy, asks to use your location for literally everything but can't plan the lightning pass according to your location, instead, it tries to plan your next attraction across the park to make you then walk back across the park again where you were just at. Disney genuinely needs to sort itself out better, it's ridiculous having people walk back and forward. This app needs to be seamless, you have people traveling from all across the world, taking days off of work, bring their families. |
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