Diplo Car Service

Mobile App to book and manage Diplo Car Service reservations.

Total ratings

3.84 (Rating count: 72)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Good service in the city
  • Fast service and nice driver for a cheap price
  • Love the drivers
  • Long-time users appreciate the service
Cons
  • Inaccurate information about the driver's location
  • Drivers not sticking to app prices
  • Poor customer service from drivers and dispatch
  • Drivers' lack of knowledge about destinations
  • App does not provide direct contact with drivers
Most mentioned
  • Issues with driver communication and app functionality
  • Discrepancy between app price and charge
  • Negative experiences with customer service
See reviews for Diplo Car Service on Google Play Store
Upgrade to see all 16 reviews

User reviews

Recent rating average: 4.10
All time rating average: 3.84
Upgrade to see all 16 reviews

Rating filters

5 star
50% (8) 4 star
13% (2) 3 star
6% (1) 2 star
0% 1 star
31% (5)
Date Author Rating Comment
2023-12-09
Antoinette Mcgee		 Love it
2023-11-02
Lonnie L Crowder		 THANKS FOR THE HEADS UP
2022-03-20
Glory Sevilla		 Always number one
2022-03-07
Nole Wardlaw Jr. (Noel Ebony Tonka)		 Great
2021-11-03
Ariel Perez		 Love the drivers.
2021-10-03
Nole Wardlaw		 Great Thank You
2021-04-16
Fekri Kram		 Perks Perks 💞
2019-05-12
A Google user		 Very good car service, been using them for years.
2019-02-09
A Google user		 Drivers contact info should appear. Live driver location should work. Drivers should stick to the price the app gives.
2018-04-29
A Google user		 I am generally pretty fair and laid back, so I typically do write many bad reviews. This needs to be written, though. I use Uber and Lyft regularly, but I wanted to support a local company. Two words: Never again. Strike 1. The Diplo app gives inaccurate info about the cab's location. It disappeared and reappeared several times. Strike 2. The driver spoke almost no english. Rarely an issue with Uber and Lyft since they simply GPS the destination. Strike 3. Whoops. The driver did not know how to get to Newark Airport. He either didn't know how to or chose not to use the GPS on his MetroPCS phone. I had to switch my Google Maps to Spanish so that he could get me to the destination. And he missed several turns. Strike 4. There's a strike 4? Just go with it. Instead of the $70 charge in the app, I was told that it was $88. The app doesn't put you in direct contact with the driver. It puts you in touch with the base. But wait, the base has no idea what is going on, so don't call them expecting them to be aware of anything. Awful app, awful driving, awful service. Back to Uber and Lyft.
Upgrade to see all 16 reviews