Smiles Mobile Remittance
Global Money Transfer App
Total ratings
5.00
(Rating count:
5,139)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly and easy to operate
- Competitive rates compared to other remittance apps
- Fast service for sending money to registered beneficiaries
Cons
- Poor customer service and support
- Delays in the transfer process, especially for new beneficiaries
- Technical issues, including app updates causing inconvenience
Most mentioned
- Customer service issues
- Transfer delays
- User-friendly interface
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User reviews
Recent rating average:
2.80
All time rating average:
5.00
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-01 |  | | Really good app to money transfer every time ask about account details and it's very easy to operate |
| 2024-11-22 |  | | Accuracy and fast service. Customer service replies inquiries on time . |
| 2024-10-30 |  | | Terrible apps. It's takes longer time to receive the money. They said must wait and check around 20-30 minutes but in reality you have to wait more hours and sometimes you have to wait until next day. This app is not useful especially if you have an emergency overseas. |
| 2024-10-25 |  | | Its convenient and user friendly.. |
| 2024-09-24 |  | | Its easy to use, never had any problem and the rates are competitive.. |
| 2024-09-14 |  | | Totally bad app i have ever used this kind of app and the help center is also unable to solve the issues even they don't know what kinda issues they have my suggestion is try another one |
| 2024-08-27 |  | | Trying to load my smile wallet today, the money has not been deposited into my wallet despite the e-transfer was successfully deposited. I contacted customer service, first by phone and they said they will check the invoice and email back later. Next, I reached out through the in app chat and they requested further screenshots of the money was successfully sent to them, and then they went silent. Horrible customer service in general. Giving them another day or reporting fraud to my bank |
| 2024-08-20 |  | | Terrible Customer Support. Been almost 3 months since my account was limited, and the evaluation process just don't go anywhere. They just keep saying wait, wait, wait, ask the same question over and over again everytime I ask about the update on the process. I even signed some statement letter but the process is just back to square ones. What a waste of time. Very terrible experience, not recommended the app. |
| 2024-08-19 |  | | What nonsense are the hidden fees!!!! I paid from 7 Bank, first 7Bank took 275 deposit fee, then Smile took 1000 yen for transfer. I sent 40000 yen and on the app it showed that recipient will get roughly ₹22000. But they got ₹19000 instead. So another 4000 yen deduction. So to send 40000 yen I had to spend around 5000 yen extra. What the actual f??? |
| 2024-07-13 |  | | I like smiles! I tried different remittance app to compare the rates and smiles have the best rates so far. Thank you so much! |
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