Digital iD™ by Australia Post
ID on your phone
Total ratings
3.25
(Rating count:
5,410)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use for some users.
- Accepted in many places.
- Convenient for storing digital ID alongside other cards.
Cons
- Verification codes take a long time to arrive or do not arrive at all.
- Difficulties with photo verification and face recognition.
- Inability to update photo or transfer ID to a new device without re-verification.
Most mentioned
- Frustration with the verification process, particularly photo verification.
- Issues with receiving verification codes.
- Crashes and server errors making the app hard to use.
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User reviews
Recent rating average:
2.20
All time rating average:
3.25
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-13 |  | | With features like biometric facial recognition technology and multi-layered security measures, Digital iD ensures a high level of protection for your personal information. Overall, the app is a commendable solution for individuals looking to simplify their online identity verification process while maintaining a professional standard of security 👍 |
| 2024-12-10 |  | | Every time I need to use this app, it says Update Required, then I have to go through the whole process of updating it, logging in again, and initiating the ID request again. Once it's updated, it does it's supposed to, but you can never just use the app, it's ALWAYS requiring updates. Super inconvenient and unhelpful. |
| 2024-10-31 |  | | Woeful, buggy and really dumb app. Verification codes take +10 mins to arrive (if at all). I have tried to complete the processes so many times but give up I frustration every time. |
| 2024-10-23 |  | | Really easy to use and I like that it's accepted in many places now. Will definitely recommend to friends and family to start using digital IDs. |
| 2024-10-17 |  | | Server errors server failure extremely hard to use & update anything, Can't update my Australia Post information - Will not send SMS update link or whatever its trying to do ! - Can't log into digital ID - HELP , WHY CAN'T i JUST LOG IN With Biometrics ! |
| 2024-09-03 |  | | Can't see any way to transfer my digital ID to a new device. Looks like I have to verify all my documents again. |
| 2024-08-30 |  | | Applicstiom seems to be hanging on home screen S23+. Otherwise convenient app if you regularly use your phone for other cards E.G Bank, Loyalty Card, etc. |
| 2024-08-29 |  | | Good app, but when you set it up in store make sure you go to a main branch. I spent hours in store and on the phone getting told "no no no, I am not being able to do that because of the instructions." Then I went to a main branch and fixed it in five minutes, including the queue. |
| 2024-08-18 |  | | In principle this could be great. Most of the set up went well. Taking the photo was tedious and in the end it captured a picture (face in the middle) and then promptly cropped it so my head disappeared. It did that everytime. Useless... |
| 2024-08-09 |  | | Can't remember your PIN? Don't worry, the clowns behind this app will send an SMS with the reset code in 24 hours. Plus, I tried to use my driver licence as a guest, and it won't recognise it. Beyond useless And now it gets worse. Of course the recovery PIN doesn't work and they want me to reinstall the app. Auspost, sack all your developers, they are totally incompetent |
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