"DelightChat - Customer Support" is a user-friendly app designed for eCommerce brands, enabling seamless management of customer chats from multiple platforms like WhatsApp, Instagram, Facebook, and Email. It integrates with Shopify for quick access to order data, allows team collaboration through notes and query assignment, and features macros for swift replies to common queries. Elevate your customer service experience by responding efficiently from one dashboard.
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Grow your brand with delightful customer service using DelightChat (Delight Chat).
Reply to customers across WhatsApp, Instagram, Facebook & Emails, view order data from Shopify, and collaborate with your team on customer issues.
All from one dashboard. Say hello to DelightChat, a ridiculously easy-to-use customer service tool tailor-made for eCommerce brands with powerful features.
Never miss a customer query across any channel Connect all your customer support channels to DelightChat and respond to customers from the same screen.
Easily collaborate with your team Leave private notes, assign relevant customer queries and more and make team collaboration seamless.
Easily access order data from Shopify DelightChat can match an incoming customer query to your Shopify customer database and show customer & order details on the dashboard!
Reply swiftly using macros DelightChat’s Fast Reply (aka macros) allows you to create pre-made templates to common queries so that you can answer them in 2-clicks.
We love feedback and our team reads every support ticket. If you wish to see a feature on the app, feel free to let us know!
Delight Chat's omnichannel support offers a seamless and integrated experience, making it easier to manage customer interactions across various platforms. Its user-friendly interface and efficient response management significantly enhance support quality.
The way I see it, the tool is streamlined, easy to use and affordable. Perfect for small D2C brands that aim for the personalized customer support touch.
Using this application has resulted in increased efficiency beyond limits!! All the team members found this to be easy to use. Answering customer queries and sending out promotional messages for an e-commerce business was never so seamless before DelightChat. <3
Rajiv Ranjan, 2024-08-19
Star Arokia Viji, 2024-03-29
Khushi Ratnu, 2023-07-31