DBS IDEAL Mobile

Discover the freedom and flexibility of banking on the go now.

Total ratings

3.31 (Rating count: 6,546)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Developer responsiveness in fixing issues
  • Customization options for dashboard
  • Initial app stability in earlier months
Cons
  • Frequent login and authentication issues
  • Crashes and failures after updates
  • User interface changes that confuse users
  • Inconsistent digital token functionality
  • Challenging access to transaction history
Most mentioned
  • Problems with OTP generation and digital token
  • Difficulty logging into the app
  • User interface and user experience complaints
  • App crashes and failures to start
  • Repetitive issues after updates
See reviews for DBS IDEAL Mobile on Google Play Store
Upgrade to see all 22 reviews

User reviews

Recent rating average: 1.50
All time rating average: 3.31
Upgrade to see all 22 reviews

Rating filters

5 star
5% (1) 4 star
0% 3 star
5% (1) 2 star
9% (2) 1 star
82% (18)
Date Author Rating Comment
2024-11-30
Mathi Vanan		 Worst experience in years..app simply doesn't now work and says it is in developer mode!!!
2024-11-28
Talisa Chan		 2020: I can't even login. Stupid service. All the apps by DBS got something wrong. 2024: smbd pls help why this app still got problem
2024-10-30
Code Magic		 Deleting template of payment role of an employee is not available. Very userunfriendly still cannot find it
2024-10-09
Samuel Toh		 Developer fixed the issues quickly and ops team reached out as well. Thanks
2024-08-31
C y		 Useless app. Can't do much except check account balance. The TT menu just don't work. After approval the application just got stuck there. Checking back, the app asked for approval again. Did the process so many times and still don't work. The person who designed it did not check if it's working. DBS App always loose out to competitors. Must have hire cheap IT engineers.
2024-07-17
Alex Pang		 Trying to apply to open a bank account with DBS and was prompted to verify my identity through the app. It can't even verify my ID card because it automatically turns on the Flash! Even when I cover the flash, it still can't correctly verify my ID card. Such an untrustworthy and unreliable service. Update: Just take a look at their reply. I have been in contact via email with your applications team and all they could do is resend me the verification steps. Customer service is non existent.
2024-06-19
james soon		 The entire DBS experience is terrible. User interfaces keep changing for no reason making it difficult to keep relearning what amounts to no value added changes. Just keeps IT FOLKS employed. Totally insane. Lots of nonsense in the entire IDEAL infrastructure disguised as productive but really a sham. Sad state of affairs for a bank that makes so much money
2023-04-27
Kyhl Nuar		 This App say there is a key logger on my phone. I did so many scan with multiple malware app. Went though background services, Admin apps and all apps . Vgaurd needs to be much more specific on what it detects how to rectify. It detects in a seconds when a malware apps can't in minutes of scan. Finally I did a painful factory reset and I realized its a volume key remapper from google play store which I use on a daily basis. It just so stupid to call all software Keylogger.ANDROID.PhonespyPRO.
2022-11-22
Nicholas Chan		 During normal operations, the app will often 1.) fail to authenticate or 2.) crash on start. After an uninstall and reinstall when the app is no long able to even start up without inmediately crashing, I was faced with a situation where the digital token 1st verification OTP was sent to my email just fine, but the SMS OTP never came which meant I cannot activate. Considering that there is NO OTHER hardware token option now available, I am effectively locked out of my company's bank account.
2022-04-11
Evelyn See		 There should be zero stars as an option. This is the WORST PLATFORM of all time for banking for SME. It is certainly NOT IDEAL. I have read some of the reviews and I have the same experience. Obviously this app is causing much angst. An app should work on a phone and not having to toggle with a laptop. Second, to change any updates is just incredibly ridiculous and painful. I also can't receive the SMS PIN just to open a welcome pack. There should be an option for a mailer. I am v traumatised.
Upgrade to see all 22 reviews