CS Utilities
Pay your bill, get insights on your use, and report outages on the go.
Total ratings
2.27
(Rating count:
60)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Some users appreciate the idea of biometric authentication.
- The ability to pay bills through the app is noted as a feature.
Cons
- Frequent login issues, including server errors and invalid credentials.
- Biometric authentication and password manager autofill do not work properly.
- Slow performance and long loading times.
- Consistently reported crashes and errors during usage.
Most mentioned
- Internal server errors during login.
- Issues with two-factor authentication being unreliable.
- Frustration with forgotten or invalid credentials.
- Inability to connect to the server.
- Disappointment with the app's overall functionality.
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User reviews
Recent rating average:
1.10
All time rating average:
2.27
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-21 |  | | I added biometric authentication to the app but it does not work. Also, I cannot autofill from my password manager. I must type in my username and password each time and provide my code sent by email each time. |
| 2024-11-16 |  | | Having login issues after no changes. |
| 2024-10-27 |  | | Keeps saying unable to connect why keeps saying system error why I got to pay my bill |
| 2024-10-18 |  | | Absolutely worthless app. Has broken features in it too. Which is a sign of how bad it actually is. Has an enable biometric login button. It does nothing, just like the rest of this app. |
| 2024-10-08 |  | | This site does not work. All I can say is, wow, this is awful. I was glad to see so many others thought the same thing. |
| 2024-09-10 |  | | NEVER WORKS TO PAY ONLINE!! ALWAYS HAVE TO PAY BY PHONE & PAY THE XTRA CHARGE!! WHAT'S THE POINT OF THIS APP?! YOU CANNOT SELECT A DATE TO PAY!!! EVER!! |
| 2024-05-08 |  | | Whoever changed things in this new ap from the old one should be fired! The old version was awesome and so easy to read. |
| 2024-05-01 |  | | This app is awful. The two factor authentication is strictly through email. Every time I try to log in, the process times out during validation of the authentication code. When it does work, the pages are usually blank, with just a sliver of a button peeking out from the notification bar at the top of the phone screen. This app is less user-friendly than Donald Trump. It's laughable to suggest we download the app when it never works. |
| 2024-04-06 |  | | Doesn't work at all, for the past 8 months (since it was first advertised). The app gives an "internal server error" when I try to login. Height it when these companies push an app that is garbage and inadequately tested. |
| 2024-04-03 |  | | 6 Months. It took 6 months to "find" my account. Had to repeatedly enter it over and over again, use the mail that they sent me for the bill, still didn't work until I went onto an actual computer to input everything. And it still had trouble with the next step. Finally, about to give up, I went onto my iPad and downloaded the app and I was able to at least progress a little further. At least enough to get started on my account. It shouldn't have taken 6 months 🤦🏾♂️ |
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