Citrix Secure Mail
A secure email, calendar and contacts app with a rich user experience.
Total ratings
2.98
(Rating count:
27,645)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
Cons
- Frequently crashes and fails to open
- Poor synchronization with email and calendar
- Sluggish performance and slow to load
- Requires frequent reinstallation
- Inadequate notifications for new emails
Most mentioned
- Inconsistent performance and reliability
- Issues with syncing mail and calendars
- Frustration with the need to uninstall/reinstall the app regularly
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User reviews
Recent rating average:
1.00
All time rating average:
2.98
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2022-05-09 |  | | Secure Mail is just horrid. I can never tell if the app will ever open. Even when it does, I often have to clear the cache just to get it to open. If the app doesn't open consistently, then what use is it for communications? Been using it for years, across multiple devices, and it has never improved. If you are a business looking for a secure email application for mobile devices, I sincerely suggest you consider other option besides Secure Mail. |
| 2022-03-31 |  | | Terrible! It never syncs correctly and it constantly just jumps up and down, up and down, in the Inbox with a 'can't download message' error. I am constantly reinstalling the stupid thing or clearing the cache in the hope it will work, that is if it even opens to begin with! I wish my employer would switch to something else for our emails!!! |
| 2021-12-29 |  | | Worst app for work email. Super slow to open and also for typing to catch up when writing emails. Takes forever to sync from email servers and emails have arrived up to 30 min later than on laptop. Now I am having to try to reinstall and reload everything because the app keeps crashing. If you want inefficient and hindrance to production, this is the app for you. |
| 2021-12-14 |  | | This trash app makes work life more difficult. It is always sluggish and regularly fails to sync mail and calendars. Reminders don't always show up, even when the app is open. It's completely unreliable for basic business connectivity and coordination. If you are a decision maker in IT please use an alternative! Edit: I cannot send feedback to Citrix as all outgoing messages remain stuck in my outbox and Citrix's in-app feedback uses email. |
| 2021-07-22 |  | | I have to reinstall daily. For some reason when it tries to sign me in again after my 'session times out', it redirects to an error page. This could either be a secure mail thing (likely) or have something to do with configuration on my enterprise side. I think it's the app because it worked fine before the update. |
| 2021-04-15 |  | | The worst. Forced to use it through my employer. Takes forever to open attachments, send and open emails. Need to accept calendar invites multiple times before it finally registers. We're wasting valuable time during work trying to battle with these hiccups. Now it won't notify you for new emails. You have to manually go in and refresh which makes it very easy to miss emails and respond in a timely fashion. So, pretty much fails at everything you need except I guess it's secure? |
| 2021-02-12 |  | | This app has never worked very well for me. Been using for almost 3 years now. Always had issues with it not opening and having to force stop the app and restart in order to get email. In the last 9 months, things have gotten worse, when I open the app after not using for a day, Secure Hub says the app is gone and I have to uninstall and re-install again. Probably had to do that over a dozen times. I just stop checking emails on my phone and open the laptop for a while I got so frustrated. |
| 2020-12-02 |  | | 12/2/2020: Dropped down to 1 star due to calendar sync being 100% reliable. I used to be able to force-close and clear the app's cache in settings to get it to refresh, but now not even that works. The calendar entries appear to be those that existed on the very first sync last week (new phone), with no updates since... even after an update. Also, an app not having dark mode in 2020 should be a crime. Even Apple has a dark mode for iOS now. If they've done it before you, you know you're behind! |
| 2020-09-28 |  | | This app along with Secure Hub is pure JUNK, My organization uses this for Exchange Email access on Corporate issued phones. I work in IT Support and I cannot walk down the hallway without running into someone with Secure app issues, If I don't see them in the hallway then they usually just come to my office. We got so many trouble tickets due to this system and the issues have not improved in the 4 years we've been using it. sometimes it will open and not take your pin, sometimes just a white screen other times it will go into a loop opening and closing. But most common issue is it just stops syncing. Only fix is to uninstall and reinstall which comes around every 3-6 months for most. I wish i had more than the 500 Char. limit to list more issues. VMWare's Intelligent hub and Boxer is vastly superior. |
| 2020-09-04 |  | | Irritating... I continually have to uninstall and reinstall to get to my emails, the app keeps failing, several times a week. (This is the service my company uses, so I have no choice but to endure it.) - Update from 8/23, it is now Sept 4 and I am STILL having to uninstall and re-install daily!!! So sick of this!!!! |
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