myCigna

Your Health Has Met Its App (℠)

myCigna

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App stats

By: Cigna

Users: 3,210,486

6.51K

Rating: 2.38

(17,654)

6 new ratings

Version: 6.81.0 (Last updated: 2024-11-15)

Creation date: 2012-12-14

Email: Ci*****@cigna.com

URLs: Website ,Privacy policy

Permissions

Calendar: read calendar events plus confidential information, add or modify calendar events and send email to guests without owners' knowledge

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: directly call phone numbers

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

download files without notification
receive data from Internet
view network connections
pair with Bluetooth devices
full network access
change your audio settings
run at startup
control vibration
prevent device from sleeping
install shortcuts
read Google service configuration

Ranking

# 28,344 ▼ 19

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App summary

Analyze keywords

The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.

ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device

Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs

Claims
• View and search recent and past claims

Account Balances
• Access and view health fund balances

Pharmacy
• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences

Coverage
• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan

Wellness
• View goal activity and awards

Languages Supported
• Spanish and English

About Cigna

More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

Frequent login issues and session timeouts.
App is extremely slow and often does not load properly.
Biometric login functionality frequently fails.
Inaccurate or outdated information about providers.
Cumbersome navigation and constant loading animations.

Most mentioned

App frequently logs users out or requires repeated logins.
The app lags and takes a long time to load pages.
Biometric login often fails or is reset.
Users experience error messages and maintenance notices frequently.
The app has a poor user experience with broken features.

User reviews

I really don't like using this app. It frequently loses my biometric login forcing me to reauthenticate. That wouldn't be so bad except the app blocks passkey capabilities to security automatically fill in credentials. So I then have to insecurely go to my passkey app and copy the password to the clipboard to paste it in! Typing it in is not an option because it's a long complex random character mess. It's also very cumbersome to use. I can't do anything but basic tasks like balance checking.

David, 2024-11-24

There can't be an app that lags more than this one. It stays in an infinite loop when it tries to access location but needs the permission, so while waiting for android to ask for permissions, it says loading indefinitely. It logs you out immediately after going from one app to another on the phone. It also throws errors constantly with error message "myCigna is Unavailable Oops..my Cigna is currently unavailable. We are working to correct the issue. Please try again later."

D Smith, 2024-11-18

I use the biometric login option so I don't need to enter my complex password. Today the app said it occasionally requires users to enter their password. I did so, only for the session to timeout during the code verification process. Signed in again, only to find out it disabled the biometric login. Turning that back on requires you to manually sign in again! So, yes, I had to enter my password three times to turn a feature back on that was never turned off. Abysmal.