CaltexGO + Rewards
The Official Caltex App to maximize your petrol savings with Caltex.
Total ratings
4.82
(Rating count:
13,501)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Unable to login or register due to OTP issues.
- App design and user experience are poor, requiring unnecessary steps and causing frustration.
- Transaction errors leading to double deductions or failed payments.
- Inability to access rewards or QR codes when needed.
- Slow performance and technical problems during use.
Most mentioned
- OTP issues during registration and login.
- Poor user experience and design.
- Transaction errors and payment difficulties.
- Inaccessibility of rewards QR codes.
- App performance issues.
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User reviews
Recent rating average:
1.10
All time rating average:
4.82
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | Do not use this app. Once u open the app, there is no way to exit. Your phone's back button also disappears and you will be stuck in the app screen and lose total control of your phone, like a Trojan Horse. If u are lucky, your phone switches back to its home screen after about 20 mins. After i managed to exit the app, I quickly uninstalled it. Scary experience. But it might work for u if your phone has a tactile physical "home" button. You can try. But i rather pay for my petrol at the counter. |
| 2024-12-15 |  | | $10 welcome for first time user not deducted. Had to do QR feedback. See if they refund it. App doesn't even say that there is a min $20 purchase for the welcome gift to be effective. A lot of bugs compared to the previous app. Lost points in my previous app. |
| 2024-12-12 |  | | Rubbish app keep on ask me to register even I had account with the app, also no transaction record for over 2 years, nvr visit again for Caltex. Customer Service also unable to submit complain/inquiry. Also over 5 year membership card been mess up by one of the petrol station at Penang make me lost all the points of my account. |
| 2024-12-07 |  | | Terrible. I try to sign up like 5 times to get OTP code but did not got it. Try to resend still the same result. |
| 2024-12-06 |  | | The app is not intuitive at all. I had difficulty applying the link points for redemption. It is only after much struggle that I finally understood how to do it. Also, the redemption of the birthday voucher reward is not intuitive. I redeemed the voucher and it does not appear on the final payment page. Now, I think I may have wasted the voucher, without being able to get the cash rebate reward. I am very disappointed by the bad experience with the app, which is not intuitive for new users. |
| 2024-11-25 |  | | Worst ever app. Unable to get OTP when register from mobile. Registered using web version for both number and email, use email login in the app says email error. Try to use mobile number login, forever no OTP. RUBBISH APP |
| 2024-11-24 |  | | Unable to login using email where it kept indicating email existed. Please advise. Useless app. |
| 2024-11-24 |  | | On 24 Nov at Ottomat Fuel Station, the app keep popping error during transaction and preventing from fueling but already deducted the money from the bank. Please fix the problem. |
| 2024-11-23 |  | | login already a problem, how good can it be?? using my email to login it prompted "email already exist" and can't continue any further!!??? please fix it! |
| 2024-11-20 |  | | very bad experienc, can't sign up the app, three times didn't receive otp, the number I enter also had checked that is correct!! |
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