Sunshine Health
Mobile app for members of the Sunshine Health.
Total ratings
2.78
(Rating count:
359)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides a convenient way to access medical information on a mobile device.
Cons
- Frequent login issues and errors, including unauthorized access and verification code problems.
- Inconsistent user experience with the app not reflecting current policy or assigned doctors.
- Poor customer support and lack of resolution for app-related issues.
- Frequent app crashes and failure to load after initial installation.
Most mentioned
- Unable to log in or access account.
- Unauthorized or member not found errors.
- App is described as useless and a waste of time.
- Poor performance and lack of updates from developers.
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User reviews
Recent rating average:
1.10
All time rating average:
2.78
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | Created a new account and was a waste of time.I couldn't log in it kept sending a verification code and everytime I verified the code I still couldn't log in.What's the point creating a app that we cant use |
| 2024-08-19 |  | | This app completely sucks.it never works everytime it says let's make sure it's me it just keeps emailing me codes to make sure it's me totally REDICULOUS. This app is a waste of time and space in the store. |
| 2024-08-14 |  | | It worked great the first time I used it now it has made me make several different accounts than tells me I already have an account but can't access it. Than my member ID is not right.its always something with this app! Useless!! Don't even waste your time with it. Listen to every other review saying it's awful! |
| 2024-04-17 |  | | The convenience of having a phone app os helpful. Thays what helpful it doesn't reflect the website. I have an assigned PCP but the app says I don't. |
| 2024-01-14 |  | | Horrible experience. My current information would not update. Changes were made to policy and dr but this app does not update. Deleted and reinstalled but not updated. Just deleted app as it does not say it is from Ambetter. |
| 2023-11-12 |  | | This is the worst app I've ever used and it seems like it works the way the people who run it want it to. Your correct information is always wrong, if you change your password and it says it has been updated, 8t is still wrong. It is designed and maintained so poorly you cannot actually get help, which is what I assume the ones who run it actually want. Screw the people that need help, am I right? |
| 2023-06-19 |  | | What is wrong with this app? 😕 is it anyone using this app successfully? It will not take any login information old or new ,why? You can update your passport and it will notify that it was successfully done & the when you log in it redirects you to a orange & white screen rebuffering over and over stating not found ? I would not give this one star ,whoever set this up is totally unprofessional or this misleading is intentional. |
| 2023-02-01 |  | | Cannot access app. When I try to open it, I can sign in. But, there is nothing after that. It just has the loading circle, spinning in the middle of the screen ... Never actually loads. I was, with a lot of luck, able to access the website |
| 2022-05-31 |  | | Has anyone reviewed and addressed any of the comments/complaints described throughout all of the reviews??? It doesn't appear that the developer has done anything for several years. I have just downloaded the app and am not ready to provide an opinion. It is disappointing to see that nothing is being done on the app make it user friendly when the provider strongly recommends that members use it. |
| 2022-04-23 |  | | I made several attempts to try to access my medical information change my daughter's address change my address and to no avail I still can't do anything with this app and then it keeps giving me a 404 message not found when I know I'm in the system I put my username password in and yet nothing happens it works maybe one or two times in the entire time I've had this app it doesn't make any sense why it's not working all I'm trying to do is correct my daughter's address 🤬 |
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