Optum Specialty Pharmacy
Optum Specialty Pharmacy is an health and fitness app
Total ratings
4.71
(Rating count:
987)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to order online
- Helpful and professional customer service from pharmacy staff
- Quick delivery of medications
- Provides reminder texts and calls for refills
Cons
- Frequent login issues and app crashes
- Inability to complete orders through the app, requiring phone calls
- Poor customer service regarding billing and insurance issues
- App has bugs and is not well-tested
Most mentioned
- Login problems and app crashes
- Cant complete orders via the app
- Customer service is often unhelpful
- Delayed processing of prescriptions
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User reviews
Recent rating average:
3.20
All time rating average:
4.71
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-01 |  | | Love how easy it is to order online! |
| 2024-11-26 |  | | Optum has been, and, continues to be informative and helpful. Their professionalism courteous nature are top notch. and, much appreciated!!! |
| 2024-11-12 |  | | I cannot place an app icon on my homepage. I have to go to your message with website in it. Also back arrow does not get me to the previous page |
| 2024-11-11 |  | | Really easy to use and the notifications help me not forget medicine |
| 2024-10-31 |  | | Optum Specialty App is awesome & like all apps there's people behind it. The Optum Specialty Pharmacy staff is amazing always there for you going through the hardest thing in your life, cancer. A+++++++ for the App. |
| 2024-08-07 |  | | I can never log in, they fixed it once... I'm forced to use a PC. I think 3 tries is enough. Oh, nothing fixes it, I've uninstalled reinstalled cleared cache data changed password deleted account... At this point it's just inconvenient. |
| 2024-07-14 |  | | Everytime I log into the app, it says: something went wrong, please give us a few minutes to fix the error... Happens everytime I go to log in... guess you guys don't respond |
| 2024-07-05 |  | | Great when it's great- but hate that we keep going through periods where you have to call to continually verify the shipping information. I verified it in the app! why do I have to call? I get a package every two weeks. very annoying. |
| 2024-07-03 |  | | I haven't been able to log in on the app for over a month now.. Even after 2 different updates were installed. . And I've sent in feedback with No Response... |
| 2024-01-16 |  | | Optum has been excellent for my specialty medications, everything comes within 36 hours and had always arrived in excellent condition. The app makes it super easy to re-order, plus they provide reminder texts and calls. I have done a consult with a pharmacist as well and they were wonderful and incredibly knowledgeable. my only complaint is the insulated packing material, it is not recyclable so it's a lot of garbage every month. |
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