Canvas Credit Union
Access your accounts anytime, anywhere with the Canvas app.
Total ratings
4.57
(Rating count:
3,471)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ability to do mobile deposits from the phone.
- Easier to check credit score.
- User interface is appreciated by some users.
- Transfers between accounts are easy.
- Fast startup speed of the app.
Cons
- Mobile deposit issues, including lack of image preview.
- Verification system fails to work consistently.
- App crashes and constant errors.
- Poor handling of transactions, with delays in updates.
- Zelle feature is not functioning properly.
Most mentioned
- Overall dissatisfaction with the new app compared to the old version.
- Concerns about security and privacy with account numbers displayed.
- Increased complexity with mandatory multi-factor authentication.
- Inability to easily track account activity in real time.
- Frustration over app design and usability.
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User reviews
Recent rating average:
1.60
All time rating average:
4.57
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-18 |  | | Overall the app is good. However when completing a mobile deposit there's no way to preview the check image before submitting. This caused a check deposit I had to be delayed over 2 weeks. Even though I was taking a picture of the full check, the application was cutting off the bottom with the account numbers. There was no way for me to even see that cut off image until after I submitted the mobile deposit. |
| 2024-10-04 |  | | Verification system never works. Even when you hit resend on text or call. Hard pass on all Canvas' joke services. |
| 2024-09-19 |  | | The new version of this app is trash. It doesn't update your payments in real time like the old app and causes frequent overdraws. How am I supposed to track my accounts if they're not being properly reflected until days after you've made purchases? These apps are supposed to be more convenient, aren't they? Absolute garbage. |
| 2024-08-19 |  | | Hardly works right... ever. Blank screens. Constant errors. No log in sections. App will need updating, but not update itself or show an "Update" option in Google Play. You have to uninstall and then re-install. Huge inconvenience. |
| 2024-07-20 |  | | This app crashes constantly. Not only is the bank horrible but they can't even get there IT department to fix this app which they dropped months ago and haven't even begun to fix. I'm looking for a new credit union. |
| 2023-11-11 |  | | My only big gripe with the Canvas app is Zelle won't operate properly in this app. The Canvas app freezes when I try to use Zelle. Smaller gripe,changing settings is a hassle because it takes you back to the beginning after you've made each INDIVIDUAL change. Overall though, the app functions pretty well. I appreciate being able to do mobile deposits from my phone, check my credit score easily, transfer money between my accounts, etc. it's got a pretty good user interface too. |
| 2023-10-17 |  | | Not being able to turn off two factor authentication on the mobile app is a major pain. It takes extra time that I may not have to log in to my accounts. Bill pay is a lot more confusing. The old app was much better. The only positive to this one is the snapshot feature but I'd gladly lose that if I could go back to the old app. Newer isn't always better!!! |
| 2023-10-08 |  | | Why did you waste money redesigning a perfectly good, clear, easy to use site. Can only see a few line items at a time, so constantly having to scroll....bummer. Now that I've used it longer, I've down graded it to 1 star. I love Canvas CU but HATE this balance sheet. Can't follow the balance worth the dates, pendings show/don't show, worst banking app. PLEASE CHANGE IT BACK |
| 2023-08-27 |  | | Some functions of the new app are less helpful, such as the alerts. I get sent an alert, but it has no useful info, like which account, so I have to log in and check all accounts. This feature was better on the previous version. Also, there is a delay as to when the notice of account activity gets pushed out. Can be up to several hours or days. Not helpful! |
| 2023-08-16 |  | | I don't like this new version. It's listing charges as groceries or shipping that aren't groceries or shipping. It's also not listing the company's name on where the purchases are coming from. Ex: A purchase at 7-11 just shows the address and not the company name. Please go back to the previous version. Also I don't like acct #s being on display. |
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