Brightline
Book a ride, customize your trip, and keep your tickets handy.
Total ratings
4.86
(Rating count:
3,661)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient and comfortable train rides
- Easy to use app for purchasing tickets
- Friendly staff and good customer service at the stations
- Smooth travel experience
- Multiple train times available
Cons
- App frequently crashes or has server issues
- Difficulties with modifying or managing tickets through the app
- Unexplained fees added during payment process
- App does not stay logged in and has poor user interface
- High pricing for tickets, which many find unreasonable
Most mentioned
- Internal server error when trying to change seats or access tickets
- Frustration with the app's functionality and glitches
- Positive experiences with train service and staff
- Unclear and fluctuating pricing for tickets
- Need for app improvements and better customer support
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User reviews
Recent rating average:
3.70
All time rating average:
4.86
Upgrade to see all 24 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-28 |  | | It's a smooth ride for last minute travel decisions from Otown. You really have made Florida great again.The Flagler Dream lives. |
| 2024-11-18 |  | | Very comfortable ride. Especially like the convenience of multiple train times to choose from. |
| 2024-11-02 |  | | Having the Bright line app makes it so easy to purchase brightline train tickets, I have a flight going to DR, and FLL Airport was the only one that had non-stop straight to DR. So, while I'm waiting for my train I will be enjoying thst wonderful Brightline lounge until my train arrives at 4:50am @ the Orlando station arriving FLL by 7:40am. Jetblue departure is at 11:55am. I can't wait to ride brightline so, so, so excited!!! |
| 2024-10-14 |  | | App charged a $3.00 extra fee without notice, just inserted higher value at payment to catch unadvised customers . The train service is expensive already, prices go up and down at brightline will, just as a Uber. I prefer " Trirail" known listed prices. Oct 14th all prices are +60% up from regular fares. Insult to customers |
| 2024-10-04 |  | | 3rd trip with Brightline and I love it! Straightforward and easy to use |
| 2024-09-27 |  | | better than Amtrak !!!!! for florida.. we need a stop to Jacksonville Gainesville and Tampa, Clearwater, and Naples |
| 2024-09-13 |  | | The app is rather easy to use. However, it can get a bit confusing when using the app to book a trip with a travel credit. That is my only gripe. Otherwise, it is easy to use and it has very useful features. |
| 2024-08-03 |  | | Update, this company doesn't care about customer service or their own policy if the train is late they will give partial or full refund and make excuses to not give a refund. HORRIBLE COMPANY... I'm trying to change my seat on an already purchased ticket. And all I get is there is a server issue, and the app doesn't know how to handle it. Poor app at best. |
| 2024-07-11 |  | | Train service is great. App is completely worthless. The app is okay for booking for travel, but tried to modify my return trip and kept getting "internal server error" with no additional information. Help is non-existent. (The Help ChatBot is the absolute worst you will ever encounter!) At the Orlando Brightline station, customer service took care of everything. World class train service, but an absolutely horrible app |
| 2024-07-02 |  | | Had a difficult travel day a few weeks back after my return flight got canceled, so I booked the Brightline instead. I was upset initially after an issue with my ticket, but their support team took care of that and then some. The ride itself was also very smooth and convenient. |
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