Booking.com: Hotels & Travel
Book your whole trip in one app.
Total ratings
4.47
(Rating count:
4,114,619)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Extensive travel options to suit any budget.
- Easy to navigate and compare options.
- Ability to book and manage reservations on mobile.
Cons
- Poor customer service response times and support.
- Frequent booking errors and issues with payments.
- Cancellation and modification policies are unclear and restrictive.
- Fake reviews and unreliable property listings.
Most mentioned
- Issues with customer service.
- Booking errors and payment problems.
- Frustration with app functionality, especially regarding cancellations and modifications.
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User reviews
Recent rating average:
1.90
All time rating average:
4.47
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-22 |  | | The new update has ruined the app. You can no longer search in map view which makes chosing a location cumbersome and difficult. I've literally booked hundreds of stays with this app but as location is one of my biggest concerns when booking, I'll have the find a new platform for finding my stays now. Seriously, why would you do this to the best booking app out there is better nd me. Avoid. |
| 2024-11-22 |  | | I've recently downloaded the app, after my husband having it previously. However I'm forever having issues. Initially it wouldn't recognise the account email and asked to create a new account. To resolve this I uninstalled and redownloaded. Now the issue is that I cannot see messages for my upcoming trips, and instead had to call the property. For both issues I've tried to go through the website but it redirects me to the app where I hit a dead end. This is so frustrating. |
| 2024-11-22 |  | | Edit: removed and reinstalled app. It's working again. So I have adjusted my rate to 4 stars. Also because the response on my review was very fast. Not possible to book anything, no prices in the app since yesterday and not able to click through on availablity |
| 2024-11-22 |  | | Extensive travel options to suit any budget. Easy to navigate, compare options, and simply make any changes, if required. Very helpful customer service if any queries or problems arise. Smash! 😎🤙 |
| 2024-11-18 |  | | The customer service team are absolutely zero help. I am a continuous user of their service with the highest level awarded in their system. Their app made a mistake with one of my bokkings and there was no refund option available. I let the support team know I would happy with a credit to my next stay however, they said that is not possible. The support chat was also unavailable for a number of days |
| 2024-11-15 |  | | App is easy to navigate and useful, but for the last few years I face the same issue with booking errors. After the payment is done, I receive an error message without any explanation and have to wait for additional email to rebook or refund. Because of this, I paid twice for a couple of times and had to wait for a refund. This is very annoying and should be fixed. |
| 2024-11-14 |  | | Used this app for the first time. My experience was horrifying. Most of the reviews of hotels on the app are fake. What's shown is not the case and more importantly the best hotels selected by the platform were actually the worst. Placed a cancellation request but no one from the support contacted me back. It's been two days now. Had to bear a loss because hotel was not agreeing to give the remaining days refund. Hope had the option of giving -5 stars to this horrible app. |
| 2024-11-13 |  | | All is ok when booking something, but when something goes wrong and you use the app for help, it's the most useless app in the world! Its shocking and disgraceful. It says 24hour assistance but no one responds in days and your stuck in another country with no help!. Then when you do hear back from them FOUR days later they are absolutely unhelpful and dont even know what they are doing or talking about and you have to go through the cycle again. No direct chat function it's a bot! Shameful |
| 2024-11-13 |  | | stay away. they will sell you something and will have nothing to do with it from there on. Unfortunately, your booking is facilitated by a partner company and cannot be cancelled or modified because it is a non-refundable rate. The assistance we can provide for this type of booking is very limited. If you need to cancel or modify, please negotiate directly with the property. We apologize for all the inconvenience this issue caused you. |
| 2024-11-11 |  | | App is ok, you cannot use customer services. The problem starts when you can actually use CS. I was told yesterday I should be happy the service is free more or less, when Booking is keeping money for a canceled trip (by the airline) for more than 6 weeks🥲 book elsewhere is my recommendation Edit: guys what more information to give you? I have been contacting you every week and a call centre with AI responses is torturing me. Concerning the app, there is a problem in the CS contact, test it. |
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