BeyondTrust Support

Download the BeyondTrust support client at the direction of your support rep

BeyondTrust Support

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App stats

By: BeyondTrust Corporation

Users: 347,229

1.11K

Rating: 2.50

(322)

3 new ratings

Version: 2.2.21-8b5ab251 (Last updated: 2024-09-11)

Creation date: 2011-07-11

Email: in*****@beyondtrust.com

URLs: Website ,Privacy policy

Permissions

Identity: find accounts on the device, read your own contact card

Contacts: find accounts on the device, read your contacts

Phone: read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Device ID & call information: read phone status and identity

Other:

access SurfaceFlinger
capture video output
delete other apps' data
press keys and control buttons
read frame buffer
retrieve running apps
view network connections
full network access
close other apps
prevent device from sleeping

Ranking

# 105,886 ▼ 56

Other rankings

#22 in support keyword 36 ▼ 9

Other platforms

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Not available on Edge

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App summary

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You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Once connected to a Remote Support Representative, you can securely chat and receive support from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed.

Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.

Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and support sites with trusted CA-signed certificates.

If encountering problems attempting to uninstall, ensure the app is deactivated in the Device admin apps settings menu.

The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options.

BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

The online help representative was very good.
Works better after updates.
Can help troubleshoot technological issues related to malware.

Cons

Difficult to uninstall the app due to admin access requirements.
App crashes when trying to use support session links.
Poor customer support when trying to remove the app.
Screen sharing does not function effectively.

Most mentioned

Difficulty in uninstalling the app.
Need to deactivate admin access before uninstalling.
Issues with app crashing or not functioning as intended.

User reviews

Impossible to delete app and cannot use certains apps because of it being installed E.G fanduel

Slop Johnson, 2024-08-18

It was fine. You have to turn off the admin feature and then you can uninstall the app. I was having problems doing that as well then it gave me a large screen to uninstall the app. On the Android it showed up on my special access and personal and work. I went through their to uninstall it because it wouldn't work through the play store.