Bank of China
Control your finances anytime, anywhere with Bank of China's Mobile Banking App.
Total ratings
1.96
(Rating count:
1,718)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Essential banking services are available in the app
- Interface has improved since previous versions
Cons
- Frequent crashes and login issues across multiple devices
- Poor customer support and lack of functionality for international users
- The app does not allow users to link debit/credit cards without going to a physical outlet
- Users are unable to log in or perform simple tasks like setting up biometric login
Most mentioned
- Cannot log in or access the app after updates
- Crashes frequently, especially during important transactions
- Poor compatibility with various phone models
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User reviews
Recent rating average:
1.00
All time rating average:
1.96
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-02 |  | | Horrible. Deducted 3$ and informed me with an SMS message. No explanation of why. Went into app and can't even see the transaction. Statements all can't be opened PDF file corrupted. |
| 2024-11-26 |  | | Poor apps. Can't support Xiaomi 14. Can't login at all. |
| 2024-11-05 |  | | Horrible app. Takes forever to download my e-statement which is less than 1mb big. |
| 2024-09-14 |  | | Probably the worst banking app ever. And who still uses physical tokens??? |
| 2024-08-27 |  | | Using OnePlus 12, cannot use app. Clicked multiple times at Icon and the cover page does not show up all at all. No response. |
| 2024-08-23 |  | | App not working after the last update. Stuck at the boc icon screen. Pls fix it. Using with Pixel 7 Pro. |
| 2024-08-20 |  | | Was running ok until the latest update. After it I can no longer login on my Pixel 6 Pro despite having the latest Android version! |
| 2024-06-28 |  | | does anyone at BOC know how to do proper programming ？ the app sucks, couldn't log in when i am outside of China. China is not listed in the Countries / Region. As a programmer myself , i would fire the whole IT team. |
| 2024-02-28 |  | | This app is literally useless. You can't connect to any support chat when you click on the support link. There's not even a phone number to call. I tried using the atm/ branch locator. You put in info and - nothing happens. Worse banking app I've ever used. All my other banks way better in functionality and responsiveness. I don't recommend this app to anyone. |
| 2024-02-05 |  | | Changed phone recently from Samsung to Oppo. This apps still link to my Samsung phone. Unable to delink it. Can't login to my Oppo phone. It's says no authentication method. I tried to uninstall the apps from my Samsung phone does not solve the problem. Anyone manage to resolve this issue? |
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