Birdeye
Birdeye is the leading platform for reputation and customer experience.
Total ratings
4.21
(Rating count:
223)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and intuitive
- Great customer service and support team
- Helpful in managing online reviews and client communication
- Good for users on the go
- Provides tools to send review requests easily
Cons
- Poor customer service and lack of responsiveness
- Issues with app stability and bugs
- Difficulties in signing up and account creation
- Unclear billing policies and communication
- Limited functionality of the mobile app compared to desktop
Most mentioned
- Customer service quality
- Stability and bugs in the app
- Ease of use and intuitive features
- Issues with account management and billing
- Functionality discrepancies between mobile and desktop versions
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User reviews
Recent rating average:
2.70
All time rating average:
4.21
Upgrade to see all 21 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-09 |  | | Worst platform out there. Some random troll decided to leave a review on my business, I didn't even know your stupid platform exists until now. Said, "claim your business" so I did and I can't access. You're looking at a lawsuit if my business isn't taken off your platform! They've asked me to remove my review. I've lost a sale as of Saturday December 7th. Totaling 2300.00 because of that review. My review will remain. Lawyers have been called. Do better. |
| 2024-11-12 |  | | Birdeye has been a great help with getting up my Google rankings. Can't Praise them enough. 12 out of 10. |
| 2024-11-06 |  | | I cancelled my contract 3 weeks ago. I want my credit NOW! Your team was incompetent and in their own words have been "going in circles" |
| 2024-07-04 |  | | They refuse to cancel my service and are unresponsive. Their "customer care" service told me I can't cancel because I didn't use the program correctly. I'm working with my credit card company now to block this company for refusal to cancel my service. Do not trust this company. |
| 2024-01-05 |  | | Over promise Under Deliver. The app is basic, provides what it has to. My problem is their customer service. They offer "world class service" lets define world class. If you dont return email communication, phone messages, no one is there to answer calls & you class this as "world class service" clearly you need some support in raising your level of service. Heres a thought. I AM in the customer service industry. Reach out to me, and i will teach you all about world-class service. |
| 2023-05-28 |  | | My work had me download bird eye on my Samsung ultra 22 worked only 2 times collecting payment for jobs, now every time I request payment thru the app, it bugs out and crashes as soon as I request a payment type (ex: text, email, or card reader) |
| 2023-03-31 |  | | Rarely receive notifications on my device for messages, when I do it's usually well after I've also gotten an email. |
| 2022-11-19 |  | | A great app for people on the go. It's easy to send review requests and send an invoice to your client. Birdeye has a great customer service and customer support team. |
| 2022-10-24 |  | | I love using the Birdeye platform. It's easy and intuitive, and has expanded our client outreach/communication in an extremely positive manner. The on-boarding and customer service teams are top-notch, too. |
| 2022-10-20 |  | | Birdeye has been a great way for our patients to provide feedback to us and other potential patients. The staff is great to work with and has always helped us when needed. |
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