BCA mobile
BCA mobile
PT Bank Central Asia Tbk
BCA banking application in your hand
Total ratings
3.40
(Rating count:
1,334,518)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Requires users to turn off accessibility features to function.
- Frequent app crashes and force close issues after updating.
- Unhelpful customer service responses to technical issues.
- Incompatibility with essential accessibility tools.
- Users report a decrease in overall usability and reliability of the app.
Most mentioned
- The app needs accessibility features turned off to work.
- The app frequently crashes or force closes.
- Customer service is unable to provide effective solutions.
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User reviews
Recent rating average:
1.20
All time rating average:
3.40
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-08 |  | | It used to be the best mobile banking app compared to other banking. Literally the fastest and most practical compared to other banks. But then the IT team got bored and mess around with the latest update, forcing the users to turn off accessibility (even though mine is already off), failed to re-verify for the 8th time (I gave up), must turn on location/map, and the app is now literally unusable. Good job, IT team of BCA. Next time, remind yourself of "Don't fix if it's not broken." |
| 2024-11-04 |  | | Unusable. The latest update requires Accessibility to be turned off in the settings otherwise the app is unusable. I need the Accessibility feature and can't have it turned off even temporarily or periodically. (I have the latest version and a stable network) You've lost a customer (using gopay now). |
| 2024-11-02 |  | | Aight the crashing issues has been fixed. But why the hell do i need to turn off accessibilities everytime i wanted to use the app? It is hella annoying to do everytime i wanted to access or pay anything. You know what is in my accessibilities? A bunch of necessary features such as answering bluetooth calls, cleaners, translators, screen casting, etcs which is necessary for my work or other things. Turning these on & off would cause a lot of issues which needs me to fix it every damn time. －＿－ |
| 2024-11-01 |  | | I have been BCA customer for years and they have not been the easiest bank to deal with. However, it's just getting worse. Now they require user to disable accessibility setting just to be able to use their app. UNACCEPTABLE! It's MY phone and I have to be free to use it as I want to. It's practically blocking my only access to my account, as I live abroad now. I'm so done with this bank that I decided to close my account as soon as I'm back to Indonesia. Good riddance. |
| 2024-10-25 |  | | Everything works perfectly before update which is force close, after searching online, i need to turn off some of my launcher accessibility which is never happen before. I patiently wait for the fixing and what happen to the next update ? Just a popup told me to turn off my accessbility. Hey, this is my phone, why i need to do this ? At least make an option to list an exception app. Why force us to do something that never happen before ? This is not security issue. This is service issue! |
| 2024-10-25 |  | | Updating the new version is really a big mistake. 'Accessibility has to be turned off'. I have talked to 2 customer service officers by WA, but none give the solution of the problem. Have done turning off the accessibility, restarting the phone, turning off the phone and taking off the sim card for some moments, still 'Accssibility message' appeared. So disappointed. I hope this bug can be solved soon. |
| 2024-10-24 |  | | Everytime I open the app it force close and I try restarting, uninstalled and installed the app but no help. I also called the call centre without receiveing any usefull help. And I still cant open the app for more than a week. They told me to check the network and accessibility. But it just end with me on call with the call centre for an hour and they repeating the exact word without giving any other type of help. Useless |
| 2024-10-24 |  | | The dumbest app update ever. Called the CS and she suggested to turn of the Talkback/voice assistant on Accessibility, but i already have it turned off beforehand. Try to uninstall & reinstall, clear the cache, but no effects. I emailed them, but they can't give a clear answer about this problem. It's very stupid & inconvenient, especially if you have an urgent payment to do via the app. You just lost a customer 👎🏻 |
| 2024-10-23 |  | | Since laat week this app keep crashing down. Even before i got the chance to enter password, the apps keep closing by its own. I thought it was a day or two problems. But. Apparently until today cannot use. Already uninstall re install. Clear cache. Change wifi to mobil internet vice versa. Already rise complaint to halo bca. No update whatsoever. Update I have done everything you asked for the accessibility function, everything is off. Still no luck. Cant use apps at all. |
| 2024-10-23 |  | | The app has been crashing all day, making it impossible to complete QRIS payments. As someone who relies on this feature for daily transactions, it's been very frustrating. I tried restarting the app and clearing the cache, but the issue persists. BCA really needs to improve the app's stability, especially for essential features like payments. I hope this gets resolved soon because it's affecting both customers and merchants. |
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