Barclays UK
Barclays - make your everyday life that little bit less complex
Total ratings
4.31
(Rating count:
539,798)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and navigate
- Convenient online banking functionality
- Feature-rich with access to multiple account types
- Quick transactions and account management
- Helpful for transferring money without visiting a branch
Cons
- Cheques deposit feature is unreliable
- Often unable to log in or experiences technical issues
- Delayed transaction notifications
- Limited features compared to competitors
- Poor customer support experience
Most mentioned
- Cheque deposit issues
- Login and technical reliability
- Ease of use and convenience
- Need for better features and flexibility
- Customer support challenges
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User reviews
Recent rating average:
2.60
All time rating average:
4.31
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | The main problem with this app (although there are a few) is that it deletes payees from the list on the account - without even notifying the customer, let alone asking for permission to do so. Barclays have actually admitted to me that it's an I.T. issue at their end, but they appear to have done nothing to resolve the problem. Therefore, I've withdrawn my funds and I'm about to delete the app. Contrary to Barclays reply here, payees are often removed well BEFORE the thirteen month 'limit'. |
| 2024-12-17 |  | | Struggled with the new design for pay or transfer section. In fact, I couldn't pay the person. I had to pay her mother and ask her to forward the money!! Before the new design, the names that I often pay used to appear, and I just had to click on the desired name. Now, only four names come up. !! |
| 2024-12-14 |  | | The App has been updated and now I can't find previous payees or add new ones so I am now unable to transfer money. When I called the helpline I was told payee details are only kept for a year then deleted. This is nonsense as I have had some for many years and two of them were less than 3 months old. I was told there might be a glitch on the App. I rang again and a recorded message said that for transfers you have to re-enter the payee details, but I can't because that option is not available |
| 2024-12-13 |  | | The app just stopped working a few weeks ago. When I try to log in using my finger print, the error code 00002 comes up. I want to avoid having to uninstall and reinstall as it is quite a long process. My phone is a modern model - a Samsung galaxy s23 ultra. My WiFi is working fine and the app is up to date. I have cleared the cache, using the Barclays tool was of no help. |
| 2024-12-11 |  | | Fast and easy access to information and payments. Updating review Nov 2020. Have been using App for more than 2 years and it is getting better all the time. Ability to pay in cheques very useful and I like the notifications when money is paid out of the account. Recommended. Updating review Nov 2024. App still fit for purpose and I find it easy to use. Not much change since last review in 2020. Paying in cheques by phone App is useful but it can be a little hit and miss. |
| 2024-12-08 |  | | Amazing Barclays mobile app. Always had issues with online banking in the past but this is different class. So easy to operate - efficient and simple, with lots of unexpected surprising extra features to help one make decisions and acquire info on options. Really everything one needs, with alerts being sent on spend. Only issue appears to be that overdraft alerts are delayed by a day! |
| 2024-12-05 |  | | Transactions do not show instantly on account like other banking apps, so you have to calculate your new total balance manually if you need it then and there. You can't copy and paste figures, so have to type manually which actually increases risk of errors. And because you have to flick between tabs to copy numbers across manually sometimes it times out on you! For such a major bank I am quite disappointed, acknowledging my expectations were high. |
| 2024-12-04 |  | | Just So Easy & Simple to use, to be able to transfer money from one account to another, saves a Lot of time too which is Very Helpful if you don't have time to visit the Bank & you don't have to wait in a queue, you can sort your money very Efficiently & Quickly having/using the Banking App. Great way to Bank. Very pleased with the App. 10 out of 10.đ Nothing to add from my above comments a while ago, still the same comments, just an Excellent App. đđ |
| 2024-12-03 |  | | This app unfortunately tends to disappoint when needed the most. I am unable to log in on quite a number of occasions due to ? technical fault, only to recieve a message afterwards that the app is now working. Maintenance should be done during the least traffic hours. Unfortunately despite updates, the app remains unreliable for transactions. I had to use my alternative banking apps . Re review 2024 same old, same old. App still very unreliable. Never been able to deposit a check via app . |
| 2024-12-02 |  | | Just got welcome page and nothing else. I did eventually get the app loaded and some time after that it started working properly. I have been using the Barclays laptop version for years with few glitches. I haven't used the phone app because I don't think it is wise to advertise which bank I use on something as easy to steal as a mobile phone but I am travelling without my laptop and need to see my accounts so I wanted to down load the phone app. It did, eventually, work. |
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