AXS Tickets
It’s time to get out. Find your next event with the AXS App anytime, anywhere.
Total ratings
4.02
(Rating count:
26,906)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App frequently logs users out, requiring re-authentication.
- Difficulties in accessing and viewing purchased tickets.
- High service fees and unexpected charges.
- Poor user interface that is not friendly or intuitive.
- Issues with app stability, including loading errors and connection problems.
Most mentioned
- App requires users to use it exclusively for accessing tickets, with no alternative options.
- Inability to paste passwords or use password managers during login.
- Frustration with ticket purchasing process and frequent timeout issues.
- App collects user data unnecessarily and lacks offline functionality.
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User reviews
Recent rating average:
1.10
All time rating average:
4.02
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-27 |  | | Tickets don't load immediately when recieving the transfer. Need to close and reboot the app repeatedly for them to appear. Randomly logs you out of the app completely and need to fully go back though and verify identity across multiple avenues super inconvenient when trying to enter a venue. Had the tickets loaded in the car ready to walk up. Open the app again and have to verify identity at the scanner. |
| 2024-11-26 |  | | HORRIBLE experience! The descriptions say if you can't attend, that you can resell your tickets through the app. It also offers "extra protection" that if FOR ANY REASON you can't attend, you can get your money back. I COULD NOT resell my ticket NOR WOULD THEY REFUND ME AS PROMISED even with that added protection I purchased! So they LIED about being able to resell my ticket and then also LIED about getting my money back with the xtra protection cost! I NEVER want to do business here again! |
| 2024-10-23 |  | | This is my least favorite ticket purchasing site I've ever used. The interface is not user friendly at all. You can only select tickets by viewing a map and clicking on seats, but you won't see the prices until after you made your selection. The fact that there isn't even an option to view in a list is mind blowing. And then even if you filter the price so it doesn't show you anything above your budget, about 10 seconds after you apply the filter it will unapply itself. It's a terrible experienc |
| 2024-10-22 |  | | Absolutely dogshit that they force you to use the app to access your tickets. Will not be using this company again. Ticketmaster does it better and that's saying something. Would give zero stars if I could. Not everything needs to be on an app, I especially don't need apps for services I don't use regularly. I will delete this waste of memory the moment the concert starts and never purchase tickets through axs again. |
| 2024-10-19 |  | | I am completely unable to purchase tickets for the event I want to see. Every time I select the quantity and what kind of tickets I want, I get a screen that says "out of time". I tried using the artist's presale link that I signed up for, I tried purchasing through the app, made sure that I was using mobile data and not WiFi, cleared my cache, closing and opening the browser again, and I still got the "out of time" screen. Very frustrating and disappointing experience. |
| 2024-10-18 |  | | Seem to frequently have issues with the app as well as the desktop version. Either can not get past the option of even choosing tickets as unable to select number. Other times unable to confirm/accept tickets as it will not progress pass the ticket insurance page. Missed out on tickets that sold out several times at presale due to Axs. |
| 2024-10-07 |  | | The process to retrieve tickets is unnecessarily cumbersome. Each time it requires you to log in again and kicks you off saying that there is no connection. It does not even allow you to download your tickets to your Google Wallet. I have no idea what I can do to fix this situation. I've uninstalled the app and reinstalled it, as well as clear the cache. Nothing seems to work. |
| 2024-10-05 |  | | Went to buy a $39 ticket then was slapped with a $11 fee and tax and an additional $8 delivery fee even though it's electronic delivery. Had to use ticketmaster even though I'd rather not because they charged $38 total for the same ticket fees and taxes included, the total for axs 60.60 for the same ticket fees, taxes and delivery fee included |
| 2024-09-29 |  | | This app is complete trash. Not only will it not show you the tickets you have (the thing it's supposedly designed for), it won't even acknowledge that you ever bought tickets at all. Good luck getting help with any issues too. It'll just tell you that there's usually a delay with tickets showing when you bought them less than 24 hours ago. For tickets that were purchased 2 months ago. |
| 2024-09-29 |  | | The UI is horrible and leaves much to be desired. It's difficult to find shows just by area or dates when there aren't many large venues around. Had an issue trying to to buy tickets for a show on the correct night of which I wanted to see it, so I just forgoed buying them all together so as to not get a headache. Wasn't worth the trouble. |
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