Autobell Car Wash
Buy single car washes, join our unlimited wash club, earn rewards and much more!
Total ratings
4.16
(Rating count:
1,708)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Friendly and helpful staff at locations
- Good quality car wash service
- Experience at some locations is consistently great
Cons
- App frequently needs updates and performs poorly
- Difficulties with location selection and payment process
- Inconvenience for multiple vehicle owners sharing an account
Most mentioned
- Issues with app functionality and performance
- Difficulty in locating car wash locations using the app
- Frustration with sharing accounts for multiple drivers
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User reviews
Recent rating average:
2.20
All time rating average:
4.16
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-13 |  | | I bought two car washes online. They never showed up in my app. I did receive a receipt via email. Now I have to track down where the car washes went and have been dealing with your 1-800 number. |
| 2024-12-12 |  | | Very poor. Paid for unlimited and never received a code for using it. Will Never do this again. |
| 2024-11-12 |  | | The young people working at this location when I showed up today well, absolutely awesome. They were very professional, very accommodating, and did a great-great job on my Van, which is a pretty big vehicle to clean. I have no complaints. This was my first time at this location. I would definitely go out of my way to come back to this location. Tens across-the-board. |
| 2024-11-02 |  | | Nowhere on the app does it say where you can cancel. Terrible. |
| 2024-10-25 |  | | My back of car was hit the car behind when my car was on the washing track. No explanation to me what was actually happened. Manager write a report about the incident. I will wait for the respond from the company. |
| 2024-09-30 |  | | App is slow, never finds my zip code & won't show the location near me even when I put in the address. |
| 2024-04-02 |  | | I started going here because they do the inside with the monthly plan I chose. Thing is, they don't do a very good job on it. My back window looked like they used a pork chop on it. One time, they almost lost my insert and said it wasn't there when they started. It was, and they found it. Today, debris was left in the console and door handles. I may cancel. |
| 2024-02-21 |  | | I have been a monthly Auto Bell customer for quite some time now at the Broad St. Statesville NC location. Equipment doesn't work part of the time and the water has an order plus the location could use a good cleaning. They are always having problems with the chain that pushes the vehicles through. I will say that the staff is very friendly and helpful. High five for a great crew. Thank you for taking the time to read my concerns. |
| 2023-10-21 |  | | Our experience is always great at this location. I wish we could sign in on two phones at once so both my wife and I could get a wash (same one car on the plan) depending on who's driving that day. Also, it would be nice to be able to add a tip through the app. |
| 2023-10-08 |  | | Guys, streamline this app. Question: How many clicks does it take to get to payment? Answer: too many. To wit, location might be important to you, but means nothing for the user. Therefore, noise in the UX path. (Viz. You can't autosubmit the location and save the user need to do so? How many Autobells are that close to each other?) This app is constantly needing updating. The updates are slow. And guess when that happens? When you open the app. And guess when is the only time that happens? |
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