Yris
Your digital identity at your fingertips
Total ratings
2.97
(Rating count:
6,859)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Works with Italian EEA ID card
- Smooth transfer to a new phone for some users
- Excellent tech team support for some issues
Cons
- Numerous issues with registration process
- SMS verification problems, especially for foreign numbers
- Lack of responsive customer support
- Complicated document scanning procedures
- Frequent technical errors and bugs
Most mentioned
- City of birth not recognized
- Problems with scanning ID documents and facial recognition
- No response from customer support despite multiple inquiries
- Long and tedious registration process
- Technical errors during usage
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User reviews
Recent rating average:
2.20
All time rating average:
2.97
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-02 |  | | Many bugs in the registration process. Very slow too. Keeps failing with random, generic errors and no details about what went wrong. I had to retry the registration process a dozen times as each step failed at least once. It was an ordeal! Scanning my ID card never worked (the screen to scan the back side is broken, the "start" button stays grayed out), I had to use my passport (no back side to scan). |
| 2024-11-14 |  | | I just installed this app. Haven't tried yet. The creation of my identity was a little frustrating but at the end it was good 👍 |
| 2024-10-21 |  | | It works with Italian EEA id card. I did a tranfer to a new phone, and everything went smoothly. At first the app did not recognize my city of birth, but just one day after the problem was solved automatically by Yris. |
| 2024-10-18 |  | | Their app never sent the text message despite multiple attempts. I've had the same number for over 10 years and I always use sms 2fa without issues. |
| 2024-09-11 |  | | scanning the backside of the ID card is broken in the app right now (on my phone at least). please fix this or contact me to debug this mishap |
| 2024-07-25 |  | | Unfortunately OTP by SMS not sent on foreign phone numbers. Tried many time and it doesn't work. Tried to reach them and no answer in 3 months time... |
| 2024-07-24 |  | | 24.07.2024: Any news ? Updated 06.07.2024: App is still asking for the city and support has not added the city either. How complicated can this be ? Updated 24.05.2024: It is still asking for the city. When will the "near future" change be done? -- Updated 09.05.2024: I have been contacting support with the same question, every 3 months for about a year now, but always get the automatic response that support is too busy. ... (rest deleted to make space) |
| 2024-06-14 |  | | What a horrible experience to get this functioning! Oh my god, 6 times to do the facial scan in 2024! Wow!! And if you have a problem, they'll open up a ticket that no one will respond to in at least 3 months. I would suggest not using this but it seems unavoidable so best of us to everyone because this app needs a lot of work |
| 2024-06-03 |  | | Excellent service, I had a small problem creating my account which was quickly solved by the excellent tech team. An App that allows you to easily access other Government srrvices in France by providing a secure ID verification. An excellent app. |
| 2024-04-24 |  | | It took me numerous attempts to scan my ID document. Error messages included: - Bad internet connection (I have stable Wifi and a 2Gbps connection). Needed to switch off Wifi. - Bad document quality; I switched from ID card to passport. - Technical error; no resolution but trying again. Scanning my face finally worked after I put my phone on a stand. Never received an answer from the help desk. I could finally register, but I am not impressed. |
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