Sun Sentinel
A simple, elegant, customizable way to get our exclusive, premium storytelling.
Total ratings
2.80
(Rating count:
545)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Well-written articles
- User-friendly interface
- Timely notifications for news updates
Cons
- Frequent issues with subscription recognition
- Poor customer service and support
- App crashes and functionality issues
- Excessive ads and poor user experience
- Location access problems
Most mentioned
- Persistent login and access issues for subscribers
- Ineffective customer support
- Frequent crashes and app instability
- Problems with ad displays affecting usability
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User reviews
Recent rating average:
1.80
All time rating average:
2.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-11 |  | | The worst customer service. And broken things in app like push notifications you don't subscribe to but you get because they mislabele categories. Also app is wonky in many areas. Could easily be three stars if they simply cared about feedback of bugs. |
| 2024-06-28 |  | | The latest update has ruined the app. I am a paid subscriber and the web based interface is unusable due to the way ads are displayed and now the app based interface is unusable too. The logo doesn't even display correctly. Obvious lack of care and disrespectful to paying customers. |
| 2024-01-15 |  | | I've never been able to use this app. Even now with a recent update I still can't. It limits me to a couple of free articles and then doesn't recognize that I'm a subscriber, and doesn't let me log in. |
| 2024-01-14 |  | | Really bad customer service. Called 4 months ago to get my subscription cancelled and emailed two times to confirm it was cancelled. Got charged still for the renewal of my account. Called multiple times and emailed multiple times and you guys still didn't cancel. Will be disputing the charges with my bank. |
| 2023-09-18 |  | | I am a subscriber yet this app does not recognize my subscription. I've written an email to support and no help. I've called the newspaper and no help. I might just cancel this newspaper altogether. |
| 2023-02-20 |  | | I love the articles from Sun Sentinel, but I cannot access them when they are posted in Facebook. I keep getting an error message that they're not compatible with Google and that I need to contact the developer. The other problem is that when I tried to email the developer with the contact information given here, I had the email returned because it says it's the wrong email address. -_- |
| 2021-04-13 |  | | I Subscribed for Digital access and the App keeps asking me to Login & Password; very annoying. Also Subscribed April 1st for Sunday Physical / Printed version paper, expecting to receive first one on Sunday April 4th; never got it. Sent an email and called. Supposed to get Sunday April 11th; NEVER GOT IT. Wrote again. Delivery is a disaster, a Joke. Many people complaining. If Sun Sentinel keeps like this, I can only CANCEL. |
| 2021-02-08 |  | | App and website don't work well. Advancing to the next page works only sometimes. This issue started a few weeks ago. Update: A month later and issue persists. |
| 2020-04-10 |  | | Crashes and Burns. Goes into a " close app, send feedback" loop. You never reach a point where the app is functional. |
| 2020-04-06 | | | Just signed up. Don't miss the well written intro, the content makes this App very user friendly. I LOVE the up to the minute notifications during a difficult time in the world. Thank you for the accurate information. And last but not least, thank you for your staff working diligently to keep us informed. |
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