Smoothie King
Order ahead, delivery and interactive menu
Total ratings
2.59
(Rating count:
7,445)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Multiple users had issues with orders being placed without completion, resulting in charges without delivery.
- The new rewards system is confusing and does not allow users to selectively use points.
- Frequent app updates have not improved functionality and often worsen user experience.
- Users are unable to save payment methods or had issues with login and verification.
- Navigation through the app has become difficult and unintuitive, often leading to frustration.
Most mentioned
- Users expressed dissatisfaction with the app after updates, claiming it has gotten worse.
- Many reported issues with the rewards system and accessing customer support.
- Complaints about being charged without receiving their orders were a common point.
- Users found it frustrating that the app does not remember chosen locations or preferences.
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User reviews
Recent rating average:
1.40
All time rating average:
2.59
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-23 |  | | Mostly good. BUT beware. Your order may be placed, and your card charged. Then, after a couple of minutes you may receive an email stating that something went wrong with the transaction. Make sure that your credit card is refunded, as they state in the email! This has happened to me twice, and I received a credit for the first time after a few days. Have not received the second one yet. |
| 2024-11-06 |  | | The app is good enough, I guess. But the way the points/rewards accru you can't choose to use a certain amount to pay for your next smoothie. For instance, I currently have $13 saved up. But I have to tell them in the store that I only want to use $2 of that. To do so they have to go a bunch of gymnastics on the register to use the amount I want and then send back the rest that I don't. It's just kinda dumb. |
| 2024-10-29 |  | | App Constantly being "Revamped" and each time, it gets worse and worse. Now I can't sign in at all. I will no longer be a patron of Smoothie King as it's too expensive to throw away that kind of money without at least being able to receive and use the rewards on the app that I now can't access. They just updated their app about a year ago. How many revamped, completely new updated to they need? |
| 2024-09-19 |  | | This app is essentially unusable. On multiple occasions, it charged me without completing my order. Most recently, I ordered pick-up (confirmed via email), but the app gave the store instructions for delivery. The store simply re-made my order when I arrived, but it was a complete waste of time. Also, where did that smoothie even get delivered to? I didn't put any delivery instructions! |
| 2024-09-17 |  | | Smoothie King had amazingly great Smoothies, but this app makes it harder and harder to order with each upgrade to the program. The designers need to keep it simple and go back to its original design. I have been ordering Smoothies from them for quite a long time and keep my payment information available, so smoother ordering. With this last upgrade, my information is not available now, and I have to reenter it again. They have such a great product, shame the application is not. |
| 2024-09-04 |  | | This app stinks! I requested support time&time again and would only get an email telling me how many rewards I had. My problem was that the app wouldn't let me use my rewards so i just stopped going at all, which was unfair to my local store who were on my side. I found a solution on my own by placing my order from the website &forgoing using the app. It's not as convenient, so I won't be doing it as often as i once did, but at least I have a way to support my local store &get my occasion fix |
| 2024-08-22 |  | | I wanted to reach out because I'm having some issues with the app. I can't save my payment methods; every time I try, a window pops up saying "Sorry, something's wrong." I double-checked my card info, and it's all correct, but honestly, this new version of the app is the worst! I can't place any online orders right now. Could you please look into this and fix it ASAP? Thanks! |
| 2024-08-02 |  | | Literally unusable. I can't change the pickup location in the app. I've tried several different ways. One way that you think would work? I go to the map of.locations. I click on the one I want to order from. Then go to my cart with the smoothie I want and lol and behold it's a different location ordered from in the past. No matter what I do I can't change it. It's insufferable. |
| 2024-07-21 |  | | They REALLLLY want your location for some reason. I don't understand corporations desire to force you to give your exact location to them. You can use the map to select a location, but every time you try to move the map it pops up requesting your exact location. Sucks, cause I like SK but I'm not giving permissions to have my phones exact location. |
| 2024-07-19 |  | | New store in my town..installed the app but I have never been to a Smpothie King. I was hoping to browse a menu. Since my local store isn't open yet for the day I cannot "order" to see a menu. Not very helpful. The app tells me nothing about the items you carry in your store. Fail. Back to Tropical Smoothie for me |
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